Relationship Manager at KCB
KEY RESPONSIBILITIES:
• Growth in business volumes, customer base and wallet share.
• Adequacy of personal competence to effectively perform Relationship Management tasks.
• Consistency in adherence to and application of established policies,
processes, and tools to achieve optimal efficiency, compliance and cost
containment.
• Minimization of exposures to and impact of risks associated with KYC, AML and portfolio maintenance.
• Quality of management of customer expectations.
• Retention of quality portfolio all the time
DAILY RESPONSIBILITIES:
• To create and manage banking relationships and ensure optimal sales
to all the customers being treasury customers, Corporate, retail by way
of joint calls and cross selling.
• Creatively tailor products to meet individual customer needs.
• Grow the Retail banking customer base by recruiting new customers, and
wallet sizing to the existing customers to attain high returns.
• To manage the customers relationships to ensure retention by making
sure that all the complaints raised by them are resolved within a
reasonable and agreed time
• Monitor and ensure that there is no excesses that are not approved.
• Work in close partnership with Credit team, Branch manager, to ensure
that the credit requests for new and existing facilities are correctly
prepared in accordance with KCB and/or group policies.
• After consideration of individual case merits, recommend credit requests for approval to relevant authorities.
• Liaise with your colleagues in areas of expertise, particularly regarding provision of quality service to customers.
• Provide feedback to the Branch Manager, or relevant parties regarding
service provision to customers and the trend of assets and liabilities
• Responsible for delivering a service to customers that matches the Bank’s mission statement.
• Be conversant with the KYC requirements. Undertake actions to ensure
compliance and report suspicions. Exercise due care and diligence in
ensuring all anti-money laundering and KYC requirements are complied
with.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
a. Academic & Professional
Particulars
Detail
Specific Field or Qualification
Need Type[1]
Education
Bachelor’s Degree
Business Managements i.e. Accounting, Finance, Marketing
RQ
Master’s degree
Business Administration
AA
Professional
E.g. CPA,
AA
b. Experience
Total Minimum No of Years Experience Required
3 Years
[1] Need Types are : RQ = Required, AA = Added Advantage
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Job Info
Job Identification
6322
Job Category
Management
Posting Date
07/24/2026, 11:40 AM
Apply Before
08/06/2026, 03:00 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
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