Airtel Money_Usage & Retention Head at Airtel
Responsibilities
Manage Airtel Money CLM / New customer acquisition and Retention
- Responsible for Driving customer adoption on AM –From New and existing never used Base
- Identify and analyze industry or geographic trends with business strategy implications regularly updating management on market and competitor activities and products and will be Responsible for AM
- Planning, pricing and promotional strategies
- Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs and maintain or update
- Airtel Money business intelligence tools, databases, dashboards, systems, or methods
- Collect mobile money business intelligence data from available industry reports, public information, field reports, or purchased sources
- Synthesize current business intelligence or trend data to support recommendations for action
- Provide historical, current, and predictive views of Airtel Money business performance, most often using data that has been gathered into a data warehouse or a data cube and occasionally working from operational data
- Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends
- Analyze competitive market strategies through analysis of related products, market, or share trends
- Establish an analytics capability to proactively identify opportunities for business units to efficiently leverage data. Working in conjunction with the team, he /she will develop the strategy and roadmap of the BI and analytics platform and drive the features and functions necessary to deliver the insights needed for evolving business needs
Provide reports for executive management business reviews
- Extract data and provide reports on Airtel Money Customer Base, Agent base, product performance growth and Revenue Growth
- Prepare quarterly Airtel Money reports for presentation to the Airtel Tanzania board, monthly reports for Group business reviews including customer market share, agent market share, transaction volume share, transaction value share and market revenue share
- Analyze Airtel Money weekly Key Performance Indicators (KPI) highlighting reasons for growth or decline on the strategic business KPIs
- Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
Give Airtel Money Commercial teams visibility on business performance
- Bring greater business visibility and insight to the broadest audiences of business users – business development(C2B, B2C, Mobile banking, B2B, consumer products(Cash In, Cash Out, P2P, Airtime Purchase, Data Bundles Purchase, Loans, Card), enterprise sales teams(corporate and merchant account performance), allowing any user in the organization to have we-based self-service access to up-to-the moment, relevant, and actionable intelligence
- Generate customer and product reports providing technical support for existing reports, dashboards, or other tools
- Airtel Money promotions & campaign tracking for respective product campaigns, customer acquisition initiatives, champion challengers, active customers tracking, product user profiling and segmentation
- Actively work on routine and ad hoc data and business projects involving queries from the data warehouse
Data Mining
- Construct data extraction queries, reports and automations to ensure compliance with quality standards and established methods for business reporting and decision support
- Extract useful information from large data sets or databases
- Take ownership of production and testing of data operations reports using provided data sources and tools (SQL Server, Power Query, and Power Pivot.)
- Work with data and product owners to verify and obtain approval that any transformed data retains its accuracy
- Execute one off data extraction and manipulation jobs as required
- Ensure that any data integrity issues are reported immediately and summarized weekly to management and others authorized to receive this information
Support development implementation of Airtel Money report automation
- Lead the development and integration of data across the organization including the production, identification, and extraction of data from source systems, the transformation and loading of data into databases
- Data Modeling, Dimensioning and New Reports Development in line with reporting requirements adhering to the processes, and ensuring the completeness, timeliness and accuracy of standard daily, weekly and monthly reports; as well as hoc reports
- Work closely with the Airtel BI partners and vendors’ team to ensure that all ongoing development meets the business user requirements
- Work closely with colleagues within IT and business planning and within the business to ensure consistency in data definitions and data usage
- Establish and maintain policies and standards to guide data usage, storage, retention and development of definitions
- Analyze and Simulate and Account for trends and Gaps in data provided and advise the business accordingly
- Document specifications for business intelligence or information technology (IT) reports, dashboards, or other outputs
Team & Stakeholder Engagement
- Prepare presentations on monthly performance for Sales and Distribution
- Manage timely flow of business intelligence information to users.
Any other duties as may be assigned from time to time
Qualifications
Educational Level:
- Bachelor’s degree in computer science/IT or related field and MBA
Relevant Experience
- At least 7 years’ experience in service reporting tools like Oracle Business Intelligence, Enterprise Edition, Oracle Discoverer
- At least 5 years’ hands-on experience in software development, systems administration and IT supporting service as well as programming technologies such as the NET framework, Java, Delphi etc. is crucial
- Strong Business Knowledge – Must have exposure to telco Pricing and Planning preference will be given to candidates with Mobile Money Knowledge
- Excellent with Data analytics & Presentation
Critical Skills Required
- Critical Thinking and Problem Solving
- High level of attention to detail and interpersonal skills
- Excellent written, oral communication skills and Negotiation Skills
- Should be able to work and deliver under pressure and squeeze timelines
- Take ownership for the work assigned and have good follow-through skills
- Ability to consistently deliver accurate results on-time and hold others accountable
- Demonstrate ability to work in an ambiguous and fast paced environment
- Ability to successfully engage in multiple initiatives and manage multiple priorities
- Exceptional eye for details
- Ability to work effectively in a team environment as well as individually
- Quick learner to develop strong product knowledge and entire product lifecycle
- Build strong relationships in a matrix environment to help negotiate priorities and to resolve conflicts among projects stakeholders Should be able to do risk analysis and document the business requirements and formulate the business processes
- Project management and planning skills
- High integrity is mandatory
- Should be able to redefine priorities and take deviations in order to support business exigencies.
Solutions Specialist at Airtel
Responsibilities
Pre-Sales
- Provide presales design support for fixed data networks, business mobility, and value-added solutions for new and existing customers seeking Airtel Business Africa Solutions, aiding the sales process
- Support sales by positioning project management and service management services to customers to facilitate progression or closure of Airtel Business Africa Solutions deals
- Collaborate with the sales team to identify potential customers and understand their specific business needs and challenges
- Support connectivity gross Adds and overall enterprise revenue growth by identifying and developing opportunities for both new and existing customers
- Maintain a high level of technical expertise in all Airtel Business products, services, and solution sets, including:
- Fixed data networks (Fiber, microwave, satellite) and business mobility solutions for enterprise and wholesale customers
- NaaS/SDWAN, security, cloud, communication and collaboration platforms
- Service management
SLA Management
- Perform the role of project manager for each sales deal ensuring the customer’s product is delivered efficiently and timely
- Ensure the agreed upon KPIs for the customer’s solution are met
- Hold the service implementation and maintenance teams accountable for customer service satisfaction
- Keep track of Enterprise circuits and database including Technical and commercial details
- Ensure adequate forecasting of enterprise order by monitoring sales pipeline and providing inputs to demand plan for enterprise network materials
- Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service
Customer Requirement Analysis
- Consistent delivery of quality service to new and existing customers ensuring customer satisfaction ratings are met or exceeded
- Craft compelling presentations and product demonstrations, showcasing how Airtel solutions can deliver value and solve customer problems
- Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems, and processes to develop quality / approved technical proposals to customers
- Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships
- Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
Process Management & Documentation
- Ensure proper technical business records are kept and updated routinely
- Maintain and develop the required knowledge and skills by attending relevant training courses, meetings, and workshops
- Growth of quality reusable documentation in the Bid Management Repository in support of proposal development efficiency gains
- Contribution to the Knowledge Management – Bid Management Repository
Qualifications
Educational Qualifications & Functional/Technical Skills
Must have:
- Bachelor’s degree in electrical engineering, Telecommunications Engineering, Computer Engineering, or equivalent qualification in Information Technology
- Previous experience in Pre-sales, Solution architect, or any other similar role
Other (Added advantage);
- Professional certification in either Networking, Cloud, Security or relevant area
- PMP certification (or equivalent for project management)
- Sales Process Knowledge (B2B) training
- Communication & Presentation Skills training
- Stakeholder Management training
- Project & Time Management training
- Commercial Awareness training
- Collaboration and Teamwork training
Required Experience Skills critical to the role
- 3-5 years’ experience as solutions specialist from Telecommunications industry
- Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences. Engage and partner with customer at a detailed technical level
- Deliver high value, project management services as appropriate
- Demonstrable experience in presenting technical products and services to customers, providing expert advice, and troubleshooting customer queries
- Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions
- Self-motivated and target driven
- Ability to work independently and collaboratively within a team
Other requirements (Behavioral etc.)
- Proactive
- Decisive
- Adaptable to change
- Integrity
- Detail Conscious
- Self-motivation and drive
- Assertive
- Extremely organized and efficient on time management
- High on result orientations
- High leadership capabilities
Airtel Money_BI & Reporting at Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Manage Airtel Money Business reporting, BI & Market Intelligence
Create business intelligence tools or systems, including
design of related databases, spreadsheets, or outputs and maintain or
update Airtel Money business intelligence tools, databases, dashboards,
systems, or methods
Identify and analyze industry or geographic trends with business
strategy implications regularly updating management on market and
competitor activities and products and will be Responsible for AM
Planning, pricing and promotional strategies
Collect mobile money business intelligence data from available industry
reports, public information, field reports, or purchased sources
Synthesize current business intelligence or trend data to support recommendations for action
Provide historical, current, and predictive views of Airtel Money
business performance, most often using data that has been gathered into a
data warehouse or a data cube and occasionally working from operational
data
Analyze competitive market strategies through analysis of related products, market, or share trends
Establish an analytics capability to proactively identify opportunities
for business units to efficiently leverage data. Working in conjunction
with the team, he /she will develop the strategy and roadmap of the BI
and analytics platform and drive the features and functions necessary to
deliver the insights needed for evolving business needs
Provide reports for executive management business reviews
Extract data and provide reports on Airtel Money Customer Base, Agent base, product performance growth and Revenue Growth
Prepare quarterly Airtel Money reports for presentation to the Airtel
Tanzania board, monthly reports for Group business reviews including
customer market share, agent market share, transaction volume share,
transaction value share and market revenue share
Analyze Airtel Money weekly Key Performance Indicators (KPI)
highlighting reasons for growth or decline on the strategic business
KPIs
Generate standard or custom reports summarizing business, financial, or
economic data for review by executives, managers, clients, and other
stakeholders
Give Airtel Money Commercial teams visibility on business performance
Bring greater business visibility and insight to the broadest
audiences of business users – business development(C2B, B2C, Mobile
banking, B2B, consumer products(Cash In, Cash Out, P2P, Airtime
Purchase, Data Bundles Purchase, Loans, Card), enterprise sales
teams(corporate and merchant account performance), allowing any user in
the organization to have we-based self-service access to up-to-the
moment, relevant, and actionable intelligence
Generate customer and product reports providing technical support for existing reports, dashboards, or other tools
Airtel Money promotions & campaign tracking for respective product
campaigns, customer acquisition initiatives, champion challengers,
active customers tracking, product user profiling and segmentation
Actively work on routine and ad hoc data and business projects involving queries from the data warehouse.
Data Mining
Construct data extraction queries, reports and
automations to ensure compliance with quality standards and established
methods for business reporting and decision support
Extract useful information from large data sets or databases
Take ownership of production and testing of data operations reports
using provided data sources and tools (SQL Server, Power Query, and
Power Pivot.)
Work with data and product owners to verify and obtain approval that any transformed data retains its accuracy
Execute one off data extraction and manipulation jobs as required
Ensure that any data integrity issues are reported immediately and
summarized weekly to management and others authorized to receive this
information
Support development implementation of Airtel Money report automation
Lead the development and integration of data across the organization including the production, identification, and extraction of data from source systems, the transformation and loading of data into databases
Data Modeling, Dimensioning and New Reports Development in line with reporting requirements adhering to the processes, and ensuring the completeness, timeliness and accuracy of standard daily, weekly and monthly reports; as well as hoc reports
Work closely with the Airtel BI partners and vendors’ team to ensure that all ongoing development meets the business user requirements
Work closely with colleagues within IT and business planning and within the business to ensure consistency in data definitions and data usage
Establish and maintain policies and standards to guide data usage, storage, retention and development of definitions
Analyze and Simulate and Account for trends and Gaps in data provided and advise the business accordingly
Document specifications for business intelligence or information technology (IT) reports, dashboards, or other outputs
Team & Stakeholder Engagement
Prepare presentations on monthly performance for Sales and Distribution
Manage timely flow of business intelligence information to users.
Qualifications
Educational Level
Bachelor’s degree in computer science/IT or related field and MBA
Relevant Experience
At least 3 years’ experience in Planning and Reporting
Strong Business Knowledge – Must have exposure to telco BI and Planning preference will be given to candidates with Mobile Money Knowledge.
Apply Now
Job Info
Job Identification
729
Posting Date
03/09/2026, 01:00 PM
Apply Before
03/20/2026, 04:30 PM
Job Schedule
Full time
Locations
Airtel Tanzania, Tanzania, DAR ES SALAAM, TZ
Manager_Data & CLM at Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude.
Innovation with an entrepreneurial spirit drive us. If you like
“ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that
enrich the lives of communities we serve. we roll up our sleeves to win
with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in
addition to a brilliant opportunity to build a career in your field of
expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Drive Data Hygiene
Ensure UnR programs are in place to drive data penetration
Develop programs to drive data users through the open market device selling outlets
Develop Data Commando Program for universities
Drive smartphone penetration through retail, franchise and open market
Working with internal and external customers to drive end to end flawless implementation and execution
Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales,
Finance, SCM, HR and Legal, franchise, channel partner, DSA, commando
and Retail are fully aligned to the data initiatives being executed
Drive innovation
Have 1 innovation a quarter
Drive Data VAS – selling a purpose to use data, not only the MB itself
Grow Data NPS
Make sure product awareness is driven on the ground through Brand
and Sales
As few as possible calls to the call center and on social
Develop programs to drive gifting and promote word-by-mouth
Achieve the desired revenue from the base by designing and developing customized programs
Prepaid: By planning and achieving an optimal balance between the recharge revenue and the usage by the customer
To create customer base stickiness and hence reduce churn
Designing, managing, analyzing programs and offers to create stickiness of the base to the network and hence building loyalty
Ensure an error free process for various tariffs/ promotional programs
Develop and implement a process resulting in No customers complaints while availing of the program benefits
Qualifications
Educational Qualifications & Functional / Technical Skills
Bachelor Degree in Marketing, Business Administration or other related field
MBA in Marketing
Relevant Experience (Type of experience and minimum number of years)
8 – 10 years’ experience in Telecommunications
Other requirements (Behavioural etc.)
Project Management skills
Ability to work well in teams
Result oriented
Ability to influence decisions at Exco level
Attention to detail
Business awareness
Strong coaching skills & leadership skills
Excellent written and oral communication skills
Excellent Analytical skills
Job Info
Job Identification
734
Posting Date
03/09/2026, 04:24 PM
Apply Before
03/20/2026, 07:54 PM
Job Schedule
Full time
Locations
Airtel Tanzania, Tanzania, DAR ES SALAAM, TZ