Manager Agency Banking at KCB Bank

Strategic Leadership & Business Growth (20%)

Develop and execute the Agency Banking strategy in alignment with the Bank’s business, digital transformation, and financial inclusion objectives.

Lead the expansion of the Agency Banking network to support customer acquisition, market penetration, and revenue growth.

Drive business performance through increased transaction volumes, active agents, customer adoption, and channel profitability.

Identify emerging market opportunities and develop innovative solutions to enhance channel competitiveness and growth.

Develop and implement annual business plans, budgets, targets, and growth initiatives for the Agency Banking business.

Agent Network Growth & Management (30%)

Lead the recruitment, onboarding, accreditation, and management of Super Agents and Retail Agents across Tanzania.

Establish a scalable, high-performing, and sustainable nationwide agency network.

Develop agent segmentation, performance management, retention, and incentive frameworks.

Build strategic relationships with key agents and ecosystem partners to enhance network growth and service reach.

Ensure optimal geographic distribution and coverage of agents in line with business objectives.

Manage agent relationships and ensure high levels of engagement and retention.

Carry out competitor’s survey to guide development of pricing strategies, service offering, product development and customers service programs.

Effectively revenue management to control commission leakages.

Channel Product & Services Management (10%)

Oversee the management and growth of Agency Banking products and services.

Expand the portfolio of services available through agents, including deposits, withdrawals, account opening, bill payments, collections, loan repayments, merchant payments, and digital financial services.

Collaborate with product, technology, and business teams to introduce innovative solutions that drive agent and customer adoption.

Lead initiatives to enhance customer value propositions and agent business economics.

Stakeholder & Partnership Management (10%)

Build and manage strong relationships with regulators, industry bodies, technology providers, aggregators, and strategic partners.

Collaborate with internal business units to drive customer acquisition and deepen usage of Agency Banking services.

Represent the Bank in industry forums and initiatives related to financial inclusion and agent banking.

Governance, Risk and Compliance (10%)

Establish and maintain governance frameworks, policies, procedures, and operating standards for Agency Banking.

Ensure full compliance with Bank of Tanzania regulations, AML/CFT requirements, KYC standards, and internal policies.

Lead the identification, assessment, and mitigation of operational, fraud, liquidity, reputational, and compliance risks within the agent network.

Oversee internal audits, regulatory reviews, compliance assessments, and implementation of corrective actions.

Ensure effective control mechanisms are in place to safeguard the Bank, customers, and agents.

Operations & Service Delivery (10%)

Oversee agency banking operations to ensure efficiency, reliability, and service excellence.

Monitor agent liquidity levels, transaction volumes, service quality, and operational performance.

Drive continuous improvement of operational processes, systems, and service delivery standards.

Ensure timely resolution of agent operational issues and escalation of critical incidents.

Collaborate with Operations and Technology teams to improve channel reliability and customer experience.

Training & Capacity Building (5%)

Develop and implement agent training and certification programs.

Build agent capabilities in customer service, compliance, liquidity management, sales, and operational excellence.

Ensure continuous support and coaching for agents and field teams.

Promote a culture of high performance, customer focus, and regulatory compliance across the network.

Reporting & Analytics (5%)

Leverage data analytics and business intelligence to monitor network performance, profitability, productivity, and customer behavior.

Develop performance dashboards and management reports to support business decision-making.

Track key performance indicators and implement corrective actions where necessary.

Drive data-driven initiatives to improve agent activity, transaction growth, and channel profitability.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional
Particulars Detail Specific Field or Qualification Need Type[1]
Education Bachelor’s Degree Bachelor in Banking/Finance/ Business Administration/ Economic/ Marketing or equivalent
RQ

Professional Qualifications Business field
AA

Master’s Degree Business Administration
AA

Experience

Total Minimum No of Years Experience Required

8

[1] Need Types are : RQ = Required, AA = Added Advantage

Apply Now
Job Info
Job Identification
6490
Job Category
Management
Posting Date
08/24/2026, 08:21 PM
Apply Before
09/07/2026, 08:00 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Tanzania, United Republic of

CLICK HERE TO APPLY

DFS Business Development Manager - Dar es Salaam at KCB Bank

Drive DFS Business Growth
Develop and execute area specific strategies to increase customer acquisition, transaction volumes, and revenue across all digital and other channels in Dar Es Salaam.
Expand Mobile and Internet Banking Adoption
Lead initiatives to onboard retail, SME, and corporate customers onto mobile banking and internet banking platforms while driving usage.
Grow Merchant Acquiring Business
Identify, acquire, and manage merchants for POS, KCB LIPA, and online payment acceptance solutions to increase card and digital payment usage.
Develop Agency Banking Network
Recruit, onboard, train, and manage agency banking partners to improve financial service accessibility and transaction growth.
Build Strategic Partnerships
Establish and maintain relationships with business organizations, payment service providers, tourism stakeholders, and community organizations to drive DFS adoption.
Market Intelligence and Opportunity Identification
Analyze market trends, competitor activities, customer behavior, and emerging opportunities to inform growth strategies.
Manage Sales Pipeline and Business Development Activities
Generate leads, conduct sales presentations, negotiate commercial terms, and close business opportunities across DFS products.
Monitor Performance and Deliver Growth Targets
Track key performance indicators (KPIs) including customer acquisition, active users, transaction volumes, merchant growth, agent productivity, and revenue generation.
Coordinate Cross-Functional Execution
Work closely with business segments, operations, technology, risk & compliance, marketing, and branch teams to ensure successful implementation and adoption of DFS solutions
MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional
Particulars Detail Specific Field or Qualification Need Type[1]
Education Bachelor’s degree Bachelor in Banking/Finance or equivalent
RQ

Professional Qualifications Merchant Acquiring and card background
AA

Master’s Degree Business Administration
AA

Experience

Total Minimum No of Years Experience Required

4

[1] Need Types are : RQ = Required, AA = Added Advantage

Apply Now
Job Info
Job Identification
6492
Job Category
Management
Posting Date
08/24/2026, 08:26 PM
Apply Before
09/07/2026, 08:00 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Tanzania, United Republic of

CLICK HERE TO APPLY

DFS Business Development Manager - Dodoma at KCB Bank

Develop and execute area specific strategies to increase customer acquisition, transaction volumes, and revenue across all digital and other channels in Morogoro.
Expand Mobile and Internet Banking Adoption
Lead initiatives to onboard retail, SME, and corporate customers onto mobile banking and internet banking platforms while driving usage.
Grow Merchant Acquiring Business
Identify, acquire, and manage merchants for POS, KCB LIPA, and online payment acceptance solutions to increase card and digital payment usage.
Develop Agency Banking Network
Recruit, onboard, train, and manage agency banking partners to improve financial service accessibility and transaction growth.
Build Strategic Partnerships
Establish and maintain relationships with business organizations, payment service providers, tourism stakeholders, and community organizations to drive DFS adoption.
Market Intelligence and Opportunity Identification
Analyze market trends, competitor activities, customer behavior, and emerging opportunities to inform growth strategies.
Manage Sales Pipeline and Business Development Activities
Generate leads, conduct sales presentations, negotiate commercial terms, and close business opportunities across DFS products.
Monitor Performance and Deliver Growth Targets
Track key performance indicators (KPIs) including customer acquisition, active users, transaction volumes, merchant growth, agent productivity, and revenue generation.
Coordinate Cross-Functional Execution
Work closely with business segments, operations, technology, risk & compliance, marketing, and branch teams to ensure successful implementation and adoption of DFS solutions

MINIMUM POSITION QUALIFICATION REQUIREMENTS

a. Academic & Professional

Particulars Detail Specific Field or Qualification Need Type[1]
Education Bachelor’s degree Bachelor in Banking/Finance or equivalent
RQ

Professional Qualifications Merchant Acquiring and card background
AA

Master’s Degree Business Administration
AA

Experience

Total Minimum No of Years Experience Required

4

[1] Need Types are : RQ = Required, AA = Added Advantage

Apply Now
Job Info
Job Identification
6493
Job Category
Management
Posting Date
08/24/2026, 08:27 PM
Apply Before
09/07/2026, 08:00 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Tanzania, United Republic of

CLICK HERE TO APPLY

DFS Business Development Manager - Mwanza at KCB Bank

Job Description

Drive DFS Business Growth
Develop and execute area specific strategies to increase customer acquisition, transaction volumes, and revenue across all digital and other channels in Mwanza.
Expand Mobile and Internet Banking Adoption
Lead initiatives to onboard retail, SME, and corporate customers onto mobile banking and internet banking platforms while driving usage.
Grow Merchant Acquiring Business
Identify, acquire, and manage merchants for POS, KCB LIPA, and online payment acceptance solutions to increase card and digital payment usage.
Develop Agency Banking Network
Recruit, onboard, train, and manage agency banking partners to improve financial service accessibility and transaction growth.
Build Strategic Partnerships
Establish and maintain relationships with business organizations, payment service providers, tourism stakeholders, and community organizations to drive DFS adoption.
Market Intelligence and Opportunity Identification
Analyze market trends, competitor activities, customer behavior, and emerging opportunities to inform growth strategies.
Manage Sales Pipeline and Business Development Activities
Generate leads, conduct sales presentations, negotiate commercial terms, and close business opportunities across DFS products.
Monitor Performance and Deliver Growth Targets
Track key performance indicators (KPIs) including customer acquisition, active users, transaction volumes, merchant growth, agent productivity, and revenue generation.
Coordinate Cross-Functional Execution
Work closely with business segments, operations, technology, risk & compliance, marketing, and branch teams to ensure successful implementation and adoption of DFS solutions

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional
Particulars Detail Specific Field or Qualification Need Type[1]
Education Bachelor’s degree Bachelor in Banking/Finance or equivalent
RQ

Professional Qualifications Merchant Acquiring and card background
AA

Master’s Degree Business Administration
AA

Experience

Total Minimum No of Years Experience Required

4

[1] Need Types are : RQ = Required, AA = Added Advantage

Apply Now
Job Info
Job Identification
6491
Job Category
Management
Posting Date
08/24/2026, 08:24 PM
Apply Before
09/07/2026, 08:00 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Tanzania, United Republic of

CLICK HERE TO APPLY