Senior Manager; Groups and Digital Loans at NMB Bank
Senior Manager; Groups and Digital Loans (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
To lead the strategy, growth, and performance of group accounts and
digital lending products across the retail banking ecosystem. The role
owns the end-to-end lifecycle of group accounts and micro loans.
Main Responsibilities:
Develop and execute the strategy, roadmap, and annual business plan for groups and digital loans in line with objectives.
Design and enhance group account and digital micro loan products.
Drive growth in customer acquisition, activation, repeat usage,
portfolio penetration, and retention across targeted customer segments.
Define and refine pricing, eligibility rules, repayment structures, and
customer journeys to balance customer value, accessibility, and
portfolio profitability.
Develop and optimize scorecards, segmentation models, decisioning logic,
and line management strategies using customer, transaction, and
behavioral data.
Lead initiatives to improve responsible lending, affordability
assessment, customer education, financial wellness outcomes, and fair
treatment of customers.
Monitor product and portfolio performance using commercial, risk, and
operational KPIs, and take timely corrective action to improve growth,
quality, and profitability.
Drive collections and recoveries strategies in collaboration with
internal and external partners to contain delinquency, minimize
write-offs, and improve cash recoveries.
Prepare business cases, forecasts, management reports, and portfolio
reviews with actionable recommendations for senior leadership.
Ensure compliance with internal policies, credit risk standards,
regulatory requirements, and audit expectations across all products and
partnerships.
Lead, coach, and develop a high-performing team, while fostering strong cross-functional collaboration and execution discipline.
Knowledge and Skills:
Knowledge of applicable regulations relating to digital lending,
savings, consumer protection, KYC, AML, and financial services
operations.
Strategic thinking and commercial acumen
Strong understanding of digital credit and savings ecosystems
Portfolio analytics and financial modeling
Credit risk and collections management
Customer-centric product design
Partnership and stakeholder management
Data-driven decision-making
Execution discipline and results orientation
Leadership and team development
Regulatory and compliance awareness
Strong communication and presentation skills
Qualifications and Experience:
Bachelor’s degree in Finance, Economics, Business, Banking, Statistics,
Actuarial Science, Information Systems, or related field.
Master’s degree or relevant professional qualification is an added advantage.
At least 5 years of relevant experience in digital financial services,
mobile money, banking, fintech, lending, savings, or portfolio
management.
Proven experience in digital credit, credit portfolio management,
savings products, product management, or financial services business
leadership.
Strong understanding of lending economics, portfolio management,
collections, credit risk, pricing, financial analysis, and banking
performance drivers.
Experience working with cross-functional teams across product, risk,
data analytics, technology, operations, finance, legal, compliance, and
commercial functions.
Demonstrated success in strategy development, product growth, portfolio
optimization, stakeholder management, and execution at scale.
Strong analytical and quantitative skills, with the ability to interpret
portfolio trends and translate insights into commercial and risk
actions.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to
creating a diverse environment and achieving a gender balanced
workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date : 20-May-2026
Job closing date : 03-Jun-2026