Relationship Manager – Islamic Banking at NBC

Relationship Manager – Islamic Banking Job Vacancy at NBC

Job overview

NBC is looking for a Relationship Manager – Islamic Banking to drive the growth of the bank’s Islamic Banking portfolio. The role focuses on acquiring new customers, building and deepening business relationships, and growing both assets, including financing, and liabilities, including deposits, in full compliance with Shari’ah principles.

The Relationship Manager – Islamic Banking will serve as the primary commercial interface between NBC and its Islamic Banking clients. The successful candidate will champion the bank’s Lariba proposition across Retail and Business Banking segments.

In the absence of, or as delegated by, the Head of Islamic Banking, the Relationship Manager will assume responsibility for the day-to-day operational leadership of the Islamic Banking team. This includes ensuring continuity of business development, customer service standards, and Shari’ah compliance at branch level.

Job details

Position title

Relationship Manager – Islamic Banking

Organization

NBC

Location

Head Office NBC

Employment type

Full time

Posted

Posted today

Application deadline

May 31, 2026

Job requisition ID

R-15987153

About NBC

NBC is the oldest serving bank in Tanzania, with more than five decades of experience. The bank offers a wide range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

The Relationship Manager – Islamic Banking will be responsible for growing NBC’s Islamic Banking business through proactive customer acquisition, portfolio management, sales performance, and Shari’ah-compliant business development.

The role requires strong commercial judgment, Islamic Banking product knowledge, customer relationship management skills, and the ability to support branch teams in promoting and servicing Lariba products.

Key Accountabilities

1. Business Development and New Customer Acquisition

Weight: 35%

The role owns end-to-end business development for the Islamic Banking book, with a strong emphasis on attracting new-to-bank customers and expanding market penetration. In the absence of the Head of Islamic Banking, the role represents Islamic Banking in key client engagements and business review forums.

Key responsibilities include:

• Develop and execute a personal business development plan with monthly acquisition targets for new Islamic Banking customers across financing and deposits.
• Report business development progress to the Head of Islamic Banking.
• Proactively identify, prospect, and convert new-to-bank clients, including:
  • Individuals.
  • Small and medium enterprises.
  • Institutions.
• Leverage market intelligence, referrals, community networks, and digital leads to generate business opportunities.
• Drive deposit mobilisation by marketing Lariba savings, current, and investment accounts.
• Meet or exceed assigned liability growth targets each quarter.
• Originate and structure Lariba financing proposals in collaboration with the Credit Unit, including:
  • Murabaha.
  • Ijarah.
  • Musharaka.
• Ensure financing deals are Shari’ah-compliant, commercially sound, and within credit policy.
• Identify untapped market segments and geographic opportunities.
• Recommend product or pricing adaptations to the Head of Islamic Banking to capture identified market segments.
• Represent NBC at community events, Islamic finance seminars, and trade forums.
• Raise brand visibility and generate business leads.
• In the absence of the Head of Islamic Banking, lead client meetings, business pitches, and negotiations at the required authority level.
• Ensure no pipeline opportunity is lost.

2. Customer Relationship Management and Retention

Weight: 25%

The role manages an active portfolio of Islamic Banking clients, ensuring high customer satisfaction, wallet deepening, and strong retention to sustain long-term revenue growth.

Key responsibilities include:

• Maintain a structured portfolio management system.
• Conduct regular client review meetings.
• Ensure timely renewals, top-ups, and cross-sell opportunities are captured.
• Serve as the primary point of contact for escalated customer queries and complaints.
• Resolve customer issues within set service standards to protect and enhance client relationships.
• Deepen relationships with existing customers by profiling their financial needs.
• Match customer needs with appropriate Lariba products and services.
• Track and manage customer attrition within the portfolio.
• Implement proactive retention strategies for at-risk accounts.
• Coordinate with branch teams to ensure consistent, high-quality service delivery to Islamic Banking clients at all touchpoints.

3. Performance Monitoring and Reporting

Weight: 15%

The role ensures that the Islamic Banking book is tracked, analysed, and actioned with discipline. It also maintains visibility of performance across all branches and products.

Key responsibilities include:

• Prepare and present weekly and monthly business performance reports covering:
  • New acquisitions.
  • Deposit balances.
  • Financing book.
  • Delinquency.
  • Revenue.
• Deputise for the Head of Islamic Banking in management forums when required.
• Review branch-level Islamic Banking performance scorecards periodically.
• Identify performance trends, gaps, and remedial actions.
• Communicate findings with clear improvement strategies.
• Monitor the delinquency status of the Lariba financing portfolio.
• Coordinate with branch managers and the Credit Unit to implement prompt remedial action on overdue accounts.
• Analyse competitor activity and market trends.
• Provide the Head of Islamic Banking with data-driven insights for strategy adjustments.

4. Branch Capacity Building and Team Enablement

Weight: 10%

The role builds the Islamic Banking capability of branch teams, ensuring front-line staff can confidently promote Lariba products and deliver compliant service.

Key responsibilities include:

• Coordinate and facilitate regular capacity-building sessions for branch staff.
• Deliver product training and sales skills workshops.
• Enhance branch staff’s ability to sell and service Islamic Banking products.
• Support branch teams in implementing their Islamic Banking activity plans.
• Provide coaching and joint client visits where needed.
• Act as the in-team subject matter expert on:
  • Lariba products.
  • Islamic Banking contracts.
  • Customer interactions.
• Provide guidance and escalation support to junior staff.

5. Shari’ah Compliance and Risk Management

Weight: 10%

The role upholds Shari’ah integrity across all business activities and supports the broader compliance framework of NBC’s Islamic Banking division.

Key responsibilities include:

• Ensure all customer-facing transactions, contracts, and communications are fully Shari’ah-compliant.
• Ensure all customer-facing activities are consistent with approved fatwas and Shari’ah Advisory Committee decisions.
• Identify and escalate any Shari’ah compliance risks observed in:
  • Products.
  • Processes.
  • Transactions.
• Escalate Shari’ah compliance risks to the Shari’ah Compliance Manager or Head of Islamic Banking.
• Respond to queries from internal and external auditors.
• Provide necessary documentation during:
  • Shari’ah audits.
  • Internal audits.
  • External audits.
• Assist the Head of Islamic Banking in implementing Shari’ah Advisory Committee decisions.
• Organise Shari’ah Advisory Committee-related activities.
• Maintain required documentation.
• Perform other duties and special assignments as directed by the Head of Islamic Banking or Managing Director.
• Lead or represent the department when required.

Role and Person Specification

Education and Experience Required

Essential requirements

Applicants must have:

• Bachelor’s degree in Islamic Banking and Finance, Business Administration, Economics, Accounting, Marketing, or a related field.
• Master’s degree in business-related studies, which is an added advantage.
• Relevant professional qualification in Banking, Accounting, or Finance, which is an added advantage.
• Minimum of 5 years of experience in Islamic Banking or a similar financial services role.
• Demonstrated track record in business development, customer acquisition, and sales performance within a financial institution.
• Practical experience with Islamic product contracts and their operational application, including:
  • Murabaha.
  • Ijarah.
  • Musharaka.
  • Mudaraba.
  • Wakala.
• Experience in Shari’ah risk identification.
• Understanding of Shari’ah audit and review processes.

Desirable requirements

The following qualifications and experience will be considered an advantage:

• Professional qualification in Islamic Banking or Finance, such as:
  • CIPA.
  • AAOIFI.
  • IFQ.
  • Equivalent qualification.
• Experience working in a commercial bank’s Islamic Banking window or dedicated Islamic Banking unit.
• Familiarity with Bank of Tanzania regulatory requirements and Islamic Banking guidelines.

Knowledge and Skills

Applicants should demonstrate the following knowledge and skills:

Islamic Product Expertise

• Deep working knowledge of Shari’ah-compliant product structures.
• Ability to apply Islamic Banking products commercially across retail and business banking segments.

Sales and Business Development

• Proven ability to prospect, pitch, negotiate, and close business deals.
• Strong target orientation.
• Strong pipeline management skills.

Credit and Risk Awareness

• Sound understanding of credit assessment principles for Islamic financing products.
• Portfolio management knowledge.
• Ability to identify early warning indicators.

Customer Relationship Management

• Ability to build, manage, and grow a diverse client portfolio.
• Ability to maintain high levels of client satisfaction and retention.

Analytical Skills

• Proficiency in performance reporting.
• Ability to interpret data.
• Ability to translate insights into actionable strategies.

Communication and Presentation

• Strong verbal and written communication skills.
• Confidence in presenting to:
  • Clients.
  • Management.
  • Community audiences.

Competencies

Applicants should demonstrate the following competencies:

Entrepreneurial and Commercial Thinking

• Identifies opportunities.
• Takes initiative.
• Consistently works toward growing the business.

Deciding and Initiating Action

• Acts decisively in acquiring clients and resolving issues.
• Makes decisions comfortably within delegated authority.

Relating and Networking

• Builds strong internal and external networks.
• Leverages relationships to generate business and support team goals.

Persuading and Influencing

• Communicates compellingly to convert prospects.
• Influences stakeholders effectively.
• Presents ideas clearly and persuasively.

Adapting and Responding to Change

• Thrives in dynamic environments.
• Adjusts approaches based on market conditions and customer needs.

Learning and Researching

• Continuously updates knowledge of Islamic finance.
• Keeps abreast of market trends and banking regulations.

Creating and Innovating

• Brings fresh ideas for customer solutions.
• Develops business development strategies.

Qualifications

Required qualifications and related capability areas include:

• Bachelor’s Degrees and Advanced Diplomas in Business, Commerce and Management Studies.
• Commercial mindset – Junior, meeting some requirements and requiring further development.
• Customer Excellence – Service Delivery, meeting all requirements.
• Digital familiarity, meeting all requirements.
• Effective communication – Basic, meeting all requirements.
• Experience in a similar environment.
• Openness to change, meeting some requirements and requiring further development.
• Product and/or Service Knowledge, meeting all requirements.
• Relationship building, meeting some requirements and requiring further development.

How to Apply

Interested and qualified candidates should apply online through the official NBC recruitment portal.

Application deadline

May 31, 2026

CLICK HERE TO APPLY

Relationship Officer – Islamic Banking  at NBC

Job overview

NBC is looking for a Relationship Officer – Islamic Banking to support the growth of the bank’s Islamic Banking portfolio by actively prospecting for new customers, servicing an assigned client portfolio, and carrying out field-level business development activities in full compliance with Shari’ah principles.

The Relationship Officer – Islamic Banking will serve as the frontline face of NBC’s Lariba proposition. The role is responsible for converting leads into active customers, deepening existing relationships, and ensuring every client interaction reflects the bank’s commitment to Shari’ah-compliant and customer-centred service.

Operating under the guidance of the Relationship Manager – Islamic Banking, the Relationship Officer will contribute directly to deposit mobilisation, financing origination, and customer satisfaction targets.

In the absence of, or as delegated by, the Relationship Manager, the Relationship Officer will assume responsibility for day-to-day client engagement, pipeline management, and branch-level coordination to ensure no business opportunity is missed.

Job details

Position title

Relationship Officer – Islamic Banking

Organization

NBC

Location

Head Office NBC

Employment type

Full time

Posted

Posted today

Application deadline

May 31, 2026

Job requisition ID

R-15987161

About NBC

NBC is the oldest serving bank in Tanzania, with more than five decades of experience. The bank offers a wide range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

The Relationship Officer – Islamic Banking will be responsible for supporting NBC’s Islamic Banking growth through customer acquisition, portfolio management, deposit mobilisation, financing origination support, and Shari’ah-compliant customer engagement.

The role requires strong customer service skills, sales orientation, knowledge of Islamic Banking principles, attention to detail, and the ability to build meaningful relationships with customers and community networks.

Key Accountabilities

1. Customer Acquisition and Field Business Development

Weight: 35%

The role drives grassroots business growth by identifying, approaching, and converting new-to-bank Islamic Banking customers across assigned territories and market segments. In the absence of the Relationship Manager, the Relationship Officer manages the acquisition pipeline and ensures business development activities continue without interruption.

Key responsibilities include:

• Execute a structured weekly and monthly call plan targeting prospective Lariba customers within the assigned territory, including:
  • Individuals.
  • Households.
  • Small businesses.
  • Traders.
  • Institutions.
• Generate and follow up on leads from:
  • Branch walk-ins.
  • Referrals.
  • Community networks.
  • Social media.
  • Market activations.
• Build and maintain a healthy new business pipeline.
• Conduct needs-assessment meetings with prospects to understand their financial requirements.
• Match customer needs to appropriate Lariba products, including:
  • Deposits.
  • Financing.
  • Transactional accounts.
• Prepare and present product proposals and financing applications to prospects.
• Clearly and compellingly articulate the value proposition of NBC’s Islamic Banking offering.
• Manage the end-to-end onboarding process for new customers.
• Ensure all documentation, KYC requirements, and Shari’ah compliance checks are completed accurately and promptly.
• Participate in business awareness and lead-generation activities, including:
  • Community events.
  • Market activations.
  • Mosque outreach programmes.
  • Trade association meetings.
• Maintain an up-to-date CRM record of all prospects and pipeline activities.
• Provide weekly pipeline reports to the Relationship Manager.
• In the absence of the Relationship Manager, take ownership of key pipeline deals.
• Ensure continuity of acquisition activities while escalating only decisions that are beyond delegated authority.

2. Portfolio Management and Customer Relationship Deepening

Weight: 25%

The role manages an assigned book of Lariba customers, ensuring strong engagement, product utilisation, and retention while identifying cross-sell and up-sell opportunities.

Key responsibilities include:

• Conduct regular scheduled and ad hoc relationship calls and visits with assigned customers.
• Review customers’ banking needs.
• Resolve customer concerns.
• Identify new product opportunities.
• Grow deposit balances within the assigned portfolio by proactively marketing Lariba products, including:
  • Savings accounts.
  • Current accounts.
  • Investment accounts.
• Support customers to increase their wallet share with NBC.
• Identify and refer financing opportunities within the customer portfolio to the Relationship Manager.
• Provide initial customer information and needs assessment to support credit processing.
• Monitor account activity within the assigned portfolio.
• Identify dormant accounts, declining balances, or early signs of attrition.
• Implement re-engagement strategies for affected customers.
• Handle and resolve day-to-day customer queries, complaints, and service requests within defined service standards.
• Escalate complex matters to the Relationship Manager promptly.
• Cross-sell complementary NBC products and services where appropriate and permissible, including:
  • Mobile banking.
  • Cards.
  • Insurance.
  • Trade products.

3. Deposit Mobilisation and Liability Growth

Weight: 15%

The role takes personal accountability for meeting assigned deposit mobilisation targets and acts as a primary driver of liability growth for the Islamic Banking book at branch level.

Key responsibilities include:

• Meet or exceed monthly and quarterly deposit targets.
• Actively market Lariba deposit products to new and existing customers, including:
  • Savings accounts.
  • Current accounts.
  • Term investment accounts.
• Organise and facilitate:
  • Customer education sessions.
  • Product demonstrations.
  • Community savings drives.
• Promote the benefits of Lariba deposit products.
• Track personal deposit performance against targets on a weekly basis.
• Report progress to the Relationship Manager.
• Proactively flag performance shortfalls and propose corrective actions.
• Gather and relay customer feedback on deposit products to the Relationship Manager.
• Support product improvement and competitive positioning through customer feedback.

4. Financing Origination Support and Credit Quality

Weight: 10%

The role supports the origination of Lariba financing facilities by identifying opportunities, collecting information, and assisting with application preparation while maintaining awareness of portfolio credit quality.

Key responsibilities include:

• Identify and document customer financing needs.
• Collect required financial information, business data, and supporting documents.
• Facilitate credit application preparation by the Relationship Manager.
• Conduct basic pre-screening of potential financing customers against:
  • Eligibility criteria.
  • Shari’ah compliance requirements.
  • AML/KYC standards.
• Refer qualified financing customers to the Relationship Manager.
• Follow up on approved financing offers with customers.
• Support customer acceptance and disbursement within target timelines.
• Monitor repayment behaviour of financed customers within the assigned portfolio.
• Flag early warning signs of delinquency to the Relationship Manager for prompt action.

5. Shari’ah Compliance, Reporting and Additional Responsibilities

Weight: 15%

The role upholds Shari’ah integrity in every customer interaction and operational activity. It also supports the broader reporting and administrative requirements of the Islamic Banking team.

Key responsibilities include:

• Ensure all customer-facing transactions, contracts, agreements, and communications are consistent with:
  • Approved Shari’ah structures.
  • NBC’s Lariba product manuals.
  • Shari’ah Advisory Committee-approved fatwas.
• Identify and promptly report any observed:
  • Shari’ah compliance risk.
  • Process deviation.
  • Customer complaint related to Islamic Banking.
• Report relevant issues to the Relationship Manager or Shari’ah Compliance Manager.
• Maintain accurate, complete, and up-to-date customer files and transaction documentation.
• Ensure records are maintained in line with NBC’s record-keeping policies and Shari’ah audit requirements.
• Prepare and submit:
  • Daily activity reports.
  • Weekly call reports.
  • Monthly performance summaries.
• Provide the Relationship Manager with a clear picture of business development progress.
• Participate in all Islamic Banking training programmes, Shari’ah compliance refreshers, and product updates.
• Maintain current knowledge and competency.
• Perform other duties and assignments as directed by the Relationship Manager or Head of Islamic Banking.
• Support team initiatives, events, and branch-level coordination when required.

Role and Person Specification

Education and Experience Required

Essential requirements

Applicants must have:

• Bachelor’s degree in Islamic Banking and Finance, Business Administration, Economics, Marketing, Accounting, or a related field.
• Minimum of 1–2 years of experience in a banking, financial services, or customer-facing sales role.
• Basic knowledge of Islamic Banking principles and Shari’ah-compliant product structures.
• Demonstrated ability to meet sales targets.
• Ability to manage customer relationships in a structured environment.

Desirable requirements

The following experience and qualifications will be considered an advantage:

• Prior experience in an Islamic Banking unit, Shari’ah-compliant microfinance institution, or Takaful company.
• Exposure to credit assessment, KYC/AML processes, or financial product origination.
• Certificate or short course in Islamic Finance or Banking, such as:
  • IFQ.
  • CIMA Islamic Finance Certificate.
  • Equivalent qualification.
• Working knowledge of Bank of Tanzania regulatory requirements relevant to Islamic Banking.

Knowledge and Skills

Applicants should demonstrate the following knowledge and skills:

Islamic Product Knowledge

• Working understanding of key Shari’ah-compliant product contracts and their application to customer needs, including:
  • Murabaha.
  • Ijarah.
  • Musharaka.
  • Mudaraba.
  • Wakala.

Sales and Prospecting

• Ability to prospect, approach, and engage potential customers confidently.
• Ability to handle customer objections.
• Ability to close business within approved product parameters.

Customer Service

• Strong interpersonal skills.
• Strong listening skills.
• Commitment to resolving customer issues.
• Ability to deliver a consistently positive customer experience.

Attention to Detail

• Accuracy in completing:
  • Customer documentation.
  • KYC records.
  • Transaction records.
• Ability to meet standards required by Shari’ah audit and regulatory compliance.

Numeracy and Reporting

• Ability to track personal performance data.
• Ability to prepare simple reports.
• Ability to interpret targets and actual results.

Communication

• Clear and confident verbal communication in Swahili and English.
• Ability to explain Islamic Banking products in plain and accessible language to customers.

Digital Literacy

• Comfortable using systems and platforms relevant to the role, including:
  • Core banking systems.
  • CRM tools.
  • Mobile banking platforms.
  • Digital banking platforms.

Competencies

Applicants should demonstrate the following competencies:

Entrepreneurial and Commercial Thinking

• Proactively seeks business opportunities.
• Driven by targets.
• Motivated by results.

Relating and Networking

• Builds genuine rapport with customers and community contacts.
• Leverages personal networks to generate leads and referrals.

Persuading and Influencing

• Presents NBC’s Lariba proposition convincingly.
• Handles customer questions with confidence and credibility.

Delivering Results and Meeting Customer Expectations

• Consistently meets or exceeds acquisition, deposit, and service targets.
• Follows through on commitments to customers.

Deciding and Initiating Action

• Takes prompt action on leads and customer requests.
• Does not wait to be directed on routine business development activities.

Adapting and Responding to Change

• Adjusts approach based on:
  • Customer feedback.
  • Market conditions.
  • Management direction.

Learning and Researching

• Actively builds knowledge of:
  • Islamic Banking products.
  • Competitor offerings.
  • Customer needs.
• Participates willingly in training.

Integrity and Ethical Conduct

• Upholds Shari’ah compliance.
• Upholds NBC’s code of conduct in all dealings with customers and colleagues.

Qualifications

Required qualifications and related capability areas include:

• Bachelor’s Degrees and Advanced Diplomas in Business, Commerce and Management Studies.
• Commercial mindset – Junior, meeting some requirements and requiring further development.
• Customer Excellence – Service Delivery, meeting all requirements.
• Digital familiarity, meeting all requirements.
• Effective communication – Basic, meeting all requirements.
• Experience in a similar environment.
• Openness to change, meeting some requirements and requiring further development.
• Product and/or Service Knowledge, meeting all requirements.
• Sales Management, meeting some requirements and requiring further development.

CLICK HERE TO APPLY

Job title: Assistant Relationship Manager

Organization: NBC
Location: Head Office NBC
Work arrangement: Hybrid
Employment type: Full time
Date posted: Posted today
Application deadline: June 3, 2026
Time left to apply: 13 days left to apply
Job requisition ID: R-15986945

About NBC

NBC is the oldest serving bank in Tanzania, with over five decades of experience. The bank offers a wide range of retail, business, corporate and investment banking, as well as wealth management products and services.

Job summary

The Assistant Relationship Manager will be responsible for client sanctioning, service delivery, and identification of business leads as a member of the Client Relationship Team, including Cross Functional Teams and the Corporate Services Officer function.

The role supports Relationship Managers with sales research, relationship development, portfolio analysis, and risk management of client portfolios, including credit risk.

The Assistant Relationship Manager also serves as the second point of contact for clients on sales and service matters and is responsible for all operational activities within the client relationship team.

Key accountabilities

Sales, services to corporate customers and business management — 70%

The Assistant Relationship Manager will be responsible for supporting corporate customer service, sales growth, portfolio management, client relationship development, and operational risk controls.

Key responsibilities include:

• Cross-sell vanilla products to existing clients and increase the cross-sell ratio of each client, ensuring that every client is fully solutioned with appropriate products.
• Identify the correct client needs and sell adequate products to proactively increase the share of wallet.
• Liaise with product specialists, including Cash Management, Electronic Banking Division, International Banking Division, Retail Banking, Institutional Banking, and other relevant departments to ensure comprehensive client solutions.
• Develop and maintain sales and service contacts within clients’ organizations and with key shareholders to ensure effective customer service.
• Support electronic banking solutions, including offering deposit identifiers to eliminate unknown deposits into client accounts.
• Act as the principal point of contact in the absence of the Relationship Manager to ensure continuous customer service.
• Assess customer needs and submit applications for credit approval where required.
• Manage operational service and risk management aspects of the client portfolio.
• Ensure clients experience seamless operations regarding transactional needs.
• Ensure securities are managed according to client expectations.
• Assist, coordinate, and monitor the introduction of clients to and from other areas of NBC Ltd to increase revenue.
• Monitor, analyze, and recommend supporting actions based on Client Satisfaction Surveys.
• Follow up and provide accurate feedback to improve client service.
• Implement corrective measures to improve service delivery to clients.
• Identify potential new clients by building and maintaining a database of prospects.
• Support the Relationship Executive in jointly growing the client portfolio.
• Arrange product presentations in conjunction with the Relationship Manager to promote products to new and existing clients.
• Conduct service reviews with clients and implement corrective measures to improve service delivery.
• Recommend actions for improvement based on client feedback.
• Resolve client concerns and complaints within an acceptable timeframe.
• Recommend service recovery actions to the Relationship Manager and management.
• Follow up on transactions in progress to ensure compliance with Service Level Agreements.
• Take action on service-level failures and report them to management.
• Prepare documentation and sales materials required for Relationship Manager client visits.
• Analyze client needs and prepare recommendations on sales opportunities.
• Identify and manage potential risk and compliance gaps in client portfolios.
• Recommend and make appropriate corrections in conjunction with the Relationship Manager.
• Contact clients where updated information or documentation is required.
• Ensure customer documents are up to date and reviewed annually before year-end.
• Ensure compliance with Know Your Customer documentation requirements.
• Mitigate the bank’s operational risk by staying informed and knowledgeable about all relevant information governing the bank’s actions.
• Alert management about any risk that comes to light.
• Maintain up-to-date knowledge of policies and procedures relating to sales, credit, compliance, and processing.
• Ensure all compliance training is completed and kept up to date.
• Follow up with clients on outstanding documentation, including security documents, product documents, guarantees, and related requirements.
• Recommend action to the Relationship Manager if outstanding documentation is not provided.
• Ensure accurate management of client information through manual and electronic updates.
• Maintain proper filing of essential client information.
• Ensure client risk types, including low risk, high risk, and no risk, are loaded correctly.
• Ensure the required credit approvals are in place.
• Monitor, recommend, and action changes to risk holds.
• Prevent incorrect risk holds that may expose the bank to bad debt or unsecured exposure.
• Ensure all fee income is collected, including facility fees, excess fees, raising fees, valuation fees, and other applicable fees.
• Monitor client portfolios in line with applicable transactions.
• Manage risk, legal, and bad debt matters within the portfolio by identifying issues and liaising with relevant stakeholders.
• Attend client meetings to support client servicing and sell vanilla products.
• Obtain customer signatures on documents, including KYC, account opening documents, security documents, indemnities, and related documents.
• Follow up to ensure new clients and products are set up on relevant systems.
• Develop and maintain good working relationships with specialists in other areas of the Group.
• Work with specialists in product, credit, trade finance, cash management, agriculture, and Commercial Property Finance.
• Attend regular meetings held with the Cross Functional Team.
• Ensure role-specific actions are carried out.
• Identify new and effective ways of working to improve customer service.
• Work as part of the solutioning team, including the Relationship Executive and Credit Analyst, to solution clients appropriately.
• Promote effective and continuous teamwork.
• Participate in all team activities within the Corporate Banking Department.

Risk management — 20%

The Assistant Relationship Manager will support compliance, audit response, reporting, and operational risk management.

Key responsibilities include:

• Manage and ensure prompt execution of audit queries and requests.
• Ensure all reports are prepared and submitted on time as required.
• Maintain an effective filing system.
• Maintain a clean desk policy.
• Build awareness, remain up to date, and comply with KYC and AML regulations.
• Comply with the bank’s KYC and AML policies.

Personal career development — 10%

The Assistant Relationship Manager will be expected to actively manage professional growth and development.

Key responsibilities include:

• Meet training objectives as set out in the personal training and development plan.
• Proactively identify personal development areas.
• Proactively identify training needs.

Role and person specification

Minimum qualifications required

Applicants should have:

• A degree in Banking, Marketing, or Business Administration.
• Computer literacy.

Preferred experience required

Applicants should have:

• At least 2 years of supervisory-level experience in customer services within a reputable bank.

Minimum experience required

Applicants should have:

• 3 years of banking experience.
• At least 2 years of supervisory-level experience in a branch.
• Strong knowledge of all NBC products.
• Selling skills.
• Proven sales experience.

Knowledge, expertise, and experience

The ideal candidate should demonstrate the following skills and attributes:

• Presentation skills.
• Negotiation skills.
• Customer orientation.
• Honesty, confidence, and high integrity.
• Sales orientation.
• Ability to coach and influence others.
• Excellent communication skills, both written and spoken.
• Computer literacy.
• Ability to work independently and under pressure.
• Commercial awareness.
• Leadership skills.
• Problem-solving and analytical skills.

Qualifications and competencies

Applicants should have qualifications and competencies in the following areas:

• Bachelor’s degrees and advanced diplomas in Business, Commerce, and Management Studies.
• Business improvement orientation, meeting some of the requirements and needing further development.
• Digital familiarity, meeting all requirements.
• Enabling team success, meeting some of the requirements and needing further development.
• Experience in a similar environment.
• Openness to change, meeting some of the requirements and needing further development.
• Operational administration, meeting some of the requirements and needing further development.
• Product and/or service knowledge, meeting some of the requirements and needing further development.
• Quality orientation, meeting some of the requirements and needing further development.

How to apply

Interested and qualified candidates should apply for the Assistant Relationship Manager position at NBC before the application deadline.

Application deadline: June 3, 2026
Job requisition ID: R-15986945

CLICK HERE TO APPLY