SME Relationship Manager – Moshi at Absa Bank Tanzania

Job location: Moshi Branch – ABT
Employment type: Full time
Posted: Today
Application deadline: May 23, 2026
Time left to apply: 4 days
Job requisition ID: R-15986980

About Absa

Empowering Africa’s tomorrow, together one story at a time.

With over 100 years of rich history, Absa is strongly positioned as a local bank with regional and international expertise. A career with Absa offers the opportunity to be part of an exciting growth journey, helping to reset the future and shape the destiny of a proudly African group.

Through the My Career Development Portal, Absa supports employees at every stage of their career. Wherever you are in your career journey, Absa provides leading-edge guidance, tools, and support to help unlock your potential.

You are Absa. You are possibility.

Job summary

The SME Relationship Manager will be a member of the SME Team, responsible for developing and maintaining relationships with a portfolio of Business Banking customers and connected Personal Banking customers.

The role holder will act as a named point of contact for customers, handling a range of requests, including calls in the absence of Managers and overflow work. The position also involves supporting one or more Managers with product knowledge, sales research, customer relationship development, solution research, market and industry information, and risk management for the portfolio.

The role requires strict compliance with Absa Group policies, including:

• Financial crime and anti-money laundering policies
• Politically exposed persons policies
• Financial sanctions and prohibitions
• Reputational risk policy
• Absa sanctions policy
• Absa correspondent banking policy
• Any other applicable policies and procedures

Main accountabilities and responsibilities

Sales and service

Time split: 70%

The role holder will be responsible for delivering high-quality sales and service support to SME and Business Banking customers.

Key responsibilities include:

• Develop and maintain own contacts with individuals within customers’ organizations.
• Coordinate introductions to and from other areas of the Absa Group where appropriate and monitor outcomes.
• Assist with the development and revision of Customer Relationship Plans.
• Monitor levels of customer service and satisfaction.
• Develop and maintain links with the local business community.
• Support Relationship Management in maintaining business community relationships.
• Conduct research to identify potential new customers.
• Maintain a database of potential customers.
• Arrange and undertake product presentations where appropriate.
• Develop and maintain contacts with specialists in other branch sectors and other areas of the Group.
• Monitor leads and coordinate portfolio-related information for Relationship Management.

Business management

Time split: 30%

The role holder will support business management activities, including product setup, financial analysis, risk information, and administrative coordination.

Key responsibilities include:

• Monitor the setup of products from other areas of the Absa Group.
• Act as liaison for risk management information with customers, accountants, solicitors, and other relevant parties.
• Collate customer-produced financial information.
• Analyze historic and projected financial information to identify key issues.
• Monitor compliance with covenants and terms before discussion with the Head of SME Banking.
• Facilitate the creation of Credit Applications.
• Prepare facility letters.
• Coordinate execution of documentation and drawdown of facilities.
• Provide technical input and undertake research for the Head of SME Banking regarding proposed security.
• Liaise to arrange preparation and execution of security documentation.
• Support review of referral lists and other risk reports.
• Take responsibility for routine duties with other members of the International Banking Team.
• Support administrative tasks such as holiday lists, returns, and interdepartmental meetings.
• Attend Relationship Team meetings and contribute fully.
• Suggest ways of improving customer service.
• Contribute to an environment of mutual support by sharing knowledge with other team members.

Risk and control objective

The role holder must understand and manage risk within the business unit while ensuring compliance with Absa’s policies, procedures, and regulatory requirements.

Responsibilities include:

• Act as crisis coordinator in the event of major issues in the business unit.
• Allocate tasks to crisis teams when required.
• Review the risk and compliance profiles of the business unit regularly.
• Provide consultative support to the Managing Director on required changes to rebalance risk and reward.
• Understand own role in end-to-end processes, including applicable risks and controls.
• Adhere to Absa’s policies and procedures applicable to the role.
• Demonstrate sound judgment and responsible risk management.
• Keep up to date with regulatory changes.
• Articulate the impact of regulatory changes on the business.
• Stay informed on industry thinking.
• Complete all mandatory training by the required deadline.

Technical skills and competencies

The ideal candidate should have the following technical skills and competencies:

• Degree in Business Studies is preferable.
• Basic keyboard skills.
• Proficiency in internal computer systems.
• Technical securities knowledge.
• Financial analysis and lending skills.
• Familiarity with ICA/CCRS.
• Business development and selling skills.

Knowledge, expertise, and experience

Other role-specific requirements

The candidate should typically have spent a minimum of three years in a similar role. There are no specific qualifications beyond the Bank’s entry requirements, although undertaking or having completed A.C.I.B. examinations would be an advantage.

Essential knowledge

The candidate should have knowledge of:

• Branch-based products and services frequently used by Corporate and Business Banking customers.
• Product features, tariffs, pricing, and availability.
• Internal instructions and procedures.
• Roles and responsibilities of other members of the Relationship Team.
• Products and services offered by other areas of the Absa Group.
• Features, tariffs, pricing, and availability of Absa Group products commonly used by Corporate and Business Banking customers.
• The Bank’s service standards.
• Specific products, processes, or issues where the role holder may act as a Team Expert.
• Roles and responsibilities of individuals in other areas of the Absa Group who may be involved with the customer base.
• Legislation affecting the Bank and its customers.

Skills required for the role

Essential skills

The successful candidate should be able to:

• Communicate well and build effective relationships.
• Demonstrate operational excellence.
• Drive service excellence.
• Innovate for the future.
• Engage, motivate, and inspire people.
• Grow people and performance.
• Make informed decisions.
• Manage change effectively.
• Plan effectively.
• Analyze management information effectively.
• Manage compliance and risk.
• Manage processes effectively.

Education and experience required

Applicants should have the following education and experience:

• B-degree at NQF Level 6 or higher.
• Diploma or Degree in Sales or Marketing will be an added advantage.
• Two or more years of banking experience.
• Strong team player with the ability to contribute effectively across a virtual team.
• Proven ability to instigate changes in customer operating habits and influence ways of working for mutual benefit.
• Ability to work in a fast-paced and changing environment.
• Proven questioning and analytical skills.
• Proven problem-solving and decision-making skills for complex queries.

Specialist knowledge required

The candidate should have knowledge of the Bank’s products, services, policies, and any other specialist knowledge required to perform the role effectively.

Additional role-specific requirements

The successful candidate should be:

• Able to deal professionally, confidently, and effectively with staff at all levels, both internally and externally.
• Able to work autonomously.
• Able to keep abreast of industry changes in both business and marketing environments.

Exceptional demands of the role

The role may require the candidate to:

• Work under pressure.
• Adhere to strict and tight deadlines across a wide range of tasks.
• Keep updated on developments in the business and financial services environment.
• Understand changes in technology and delivery channels.
• Appreciate the impact of technology and delivery channels on the financial services environment.
• Undertake occasional business travel locally and regionally.

Behavioral competencies

The role requires strong behavioral competencies, including:

• Deciding and initiating action.
• Entrepreneurial and commercial thinking.
• Persuading and influencing.
• Creating and innovating.

Additional essential knowledge

The candidate should have:

• Comprehensive knowledge of Absa’s products and the systems that support them.
• Good understanding of Absa Group products.
• Good understanding of product offerings in the wider financial services industry.
• Understanding of customer segmentation theory and practice.

Absa values

Absa’s values and behaviors represent the standards that guide the actions of everyone who works for the Bank. These values also form part of how performance is assessed and rewarded.

The values include:

• Trust
• Resourceful
• Stewardship
• Inclusive
• Courage

Education

Required qualification:

• Higher Diplomas in Business, Commerce, and Management Studies

CLICK HERE TO APPLY

Markets sales dealer: commercial and e-channels

Organization: Absa Bank
Location: Absa House – ABT
Employment type: Full time
Posted: Today
Application deadline: May 23, 2026
Time left to apply: 4 days
Job requisition ID: R-15987091

About Absa

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history, Absa is strongly positioned as a local bank with regional and international expertise. A career with Absa offers the opportunity to be part of an exciting growth journey, helping to reset the future and shape the destiny of a proudly African group.

Through the My Career Development Portal, Absa supports employees wherever they are in their career journey. The portal provides leading-edge guidance, tools, and support to help employees unlock their potential.

You are Absa. You are possibility.

Job summary

The Markets sales dealer: commercial and e-channels role reports to the Head of Markets Sales within the CIB Markets function in the country.

This is a management-level role requiring a mature member of the CIB Markets Sales team who can operate in a customer-facing relationship management capacity. The role involves developing a client portfolio focused on derivatives products, applying strong business judgment, and demonstrating a sound understanding of Markets functions and the bank’s customer base.

The successful candidate will be expected to have full knowledge of Markets products and services and proactively use that knowledge to provide value-adding Markets solutions that address identified customer needs.

The role also requires balanced interaction with other key areas of CIB Markets to support the overall business strategy. The position involves close collaboration with colleagues from other functional areas of the bank, including:

• Corporate Banking
• Business Banking
• Investment Bank
• Trade Finance
• Retail

The role contributes directly to the bank’s overall business strategy, risk management, cost control, and revenue targets.

Purpose of the role

The purpose of this role is to:

• Actively participate as a team member of the CIB Markets Sales function.
• Become the preferred point of contact, both externally and internally, for the provision of Markets Sales derivatives products.
• Act as a bridge between the interests of Corporate and Commercial clients and the marketplace for Markets products, strategies, and structured solutions.
• Explore and develop business opportunities within the Markets Sales function, specifically around the Risk Management Products proposition.
• Maintain balanced interaction with other key areas of CIB Markets to drive the Markets business strategy forward.

Key responsibilities

The successful candidate will be responsible for the following duties:

• Manage a portfolio of customers to offer Markets Risk Management Products propositions and related understanding to clients, including internal customers.
• Drive product and technology sales, including:
  • Absa Access FX
  • Investment products
  • Risk Management Products
• Trade directly with customers as required.
• Develop close contacts with Commercial Relationship Managers and customers.
• Promote the expansion and penetration of CIB Markets business into customer segments, including RBB and Corporate.
• Expand the customer base for CIB Markets products and services.
• Meet delegated volume and profitability targets.
• Ensure that Absa Group Limited policies, procedures, and relevant credit limits are always adhered to.
• Identify personal knowledge gaps and ensure that a self-training and development plan is in place.
• Assist the Head of Markets Sales in compiling the annual Markets strategic business plan.
• Ensure regular monthly feedback on performance is available.

Personal attributes

The ideal candidate should demonstrate the following personal qualities:

• Strong business awareness.
• Ability to think quickly and act decisively.
• Strong relationship management skills.
• Ability to work effectively in a dealing room environment.
• Innovation and creativity.
• Ability to use own initiative.
• Confidence to make decisions with authority.
• High ethical and moral standards.
• Professional conduct at all times.
• Effective marketing, negotiation, and influencing skills.
• Excellent verbal and written communication skills.

Required skills and experience

Applicants should have the following qualifications, skills, and experience:

• Effective trading ability with a good track record.
• Exposure to Global Markets Sales.
• Degree to honors level.
• Postgraduate qualification preferred.
• Sound understanding of balance sheet and income statement analysis.
• Basic level ACI Dealing Certificate.
• At least 2 years of banking experience, including at least 1 year in a Global Markets environment.
• Understanding of financial risk management strategies and tools.
• Good knowledge of Financial Markets products, services, strategies, and back-office operations.
• Good general knowledge of other bank products, especially:
  • Trade finance
  • Structured trade finance
  • Forfaiting
  • Merchant banking products
• General knowledge of merchant banking products.

Risk and control objective

The successful candidate will be expected to manage risk and control effectively by applying relevant risk frameworks and embedding a positive risk culture.

Key expectations include:

• Understand own role in the end-to-end processes in which the role participates, including applicable risks and controls.
• Adhere to Absa policies and procedures applicable to the role.
• Demonstrate sound judgment and responsible risk management.
• Report all risk events, incidents, and issues using the defined process for the relevant business area.
• Help understand why risk events occurred and how they can be prevented in future.
• Proactively look for ways to improve the control environment.
• Consider what could go wrong in operational processes and how errors can be prevented.
• Maintain continuous and proactive engagement with regulatory bodies and unions where applicable.
• Complete all mandatory training by the required deadline.

Knowledge required

The candidate should possess the following knowledge:

• Knowledge of a bank’s products and services, or other relevant specialist knowledge.
• Full understanding of policies, processes, and ethical issues surrounding CIB Markets business.
• Knowledge of other parts of CIB Markets.
• Good understanding of Corporate, Retail, and Merchant Banking operations.
• Willingness and ability to proactively manage customer relationships through:
  • On-site visits
  • Presentations
  • Social gatherings

Exceptional aspects of the role

This role requires a high level of independence, professionalism, and market awareness.

The successful candidate should be prepared for the following expectations:

• A high level of self-direction is expected.
• Total commitment to sales and customer orientation.
• Frequent need to work outside normal working hours.
• Assistance in managing customer-bank relationships across different business lines.
• Increasing focus on risk orientation.
• Increasingly dynamic market presence.

Absa values

Absa’s values and behaviors represent the standards that guide the actions of all employees. These values are also used to assess and reward performance across the bank.

The Absa values are:

• Trust
• Resourceful
• Stewardship
• Inclusive
• Courage

Education

Applicants must have the following educational background:

• Bachelor’s degree and professional qualifications in Business, Commerce, and Management Studies.

CLICK HERE TO APPLY

Assistant Relationship Manager – Absa Bank Tanzania

Job details

Job title: Assistant Relationship Manager
Organization: Absa Bank Tanzania
Location: Absa House – ABT
Employment type: Full time
Posted: Today
Application deadline: May 23, 2026
Time left to apply: 4 days
Job requisition ID: R-15987088

About Absa

Empowering Africa’s tomorrow, together… one story at a time.

With over 100 years of rich history, Absa is strongly positioned as a local bank with regional and international expertise. A career with Absa offers the opportunity to be part of an exciting growth journey, helping to reset the future and shape the destiny of a proudly African group.

My Career Development Portal

Wherever you are in your career, Absa is here for you. Design your future. Discover leading-edge guidance, tools, and support to unlock your potential.

You are Absa. You are possibility.

Job summary

The Assistant Relationship Manager will support the Relationship Manager in delivering the full-year short-term plan, including revenue and balance sheet growth across assets and liabilities.

The role also involves active use of Salesforce for pipeline management and call report logging, supporting client engagement, improving service delivery, managing client surveys and complaints, and helping Absa become the preferred banking partner for clients.

Key responsibilities

• Support the Relationship Manager to deliver full-year targets, including revenue, assets, and liabilities.
• Actively use Salesforce for pipeline tracking and call report logging.
• Support client engagement and service delivery to strengthen client relationships.
• Manage client surveys and complaints effectively.
• Contribute to income growth, liability growth, client onboarding, credit processes, and risk control.

Job description

Company responsibilities – 60%

The Assistant Relationship Manager will support business growth, income management, client utilization of banking channels, and portfolio performance.

Digital channel uptake and utilization

• Drive client uptake and utilization of digital channels, including:
  • AAO
  • GePG
  • Bulk mobile disbursements
  • Other relevant digital banking channels

Income opportunities and pipeline management

• Identify income opportunities through service engagements.
• Monitor the sales pipeline on Salesforce.
• Conduct qualitative analysis of MYMI data for income management, including:
  • Drops in income
  • Account dormancy
  • Decrease in transaction volumes
  • Income leakage
  • Correct implementation of pricing

Liabilities growth

• Support the Relationship Manager in driving liabilities growth.
• Increase focus on higher-yield local currency and foreign currency CASA balances.

Cross-selling and upselling

Cross-sell and upsell banking products and services to existing clients, including:

• Clients not using their facilities.
• Clients not using electronic banking payments and collections.
• Clients who have opened accounts but are not actively using them, including dormant accounts and new-to-bank clients.

Primary banker mandate

• Support the Relationship Manager in winning primary banker mandates.
• Empower colleagues to take ownership and deliver quick turnaround times.
• Ensure quality service delivery and work to reduce incidents, queries, and complaints.

Shadow revenue monitoring

Monitor shadow revenue targets in areas such as:

• Foreign exchange
• Card acquiring
• Other retail and business banking income streams

Excess management

• Manage excesses with clients and identify appropriate solutions after analysis.
• Address excesses proactively through the credit review process or similar mechanisms.
• Ensure excess management actions are completed by 10:00 a.m.
• Manage settlement limits to support business-as-usual efficiencies.
• Close dormant accounts where required.
• Provide excess management responses.
• Identify trends and use them in discussions with Credit.

Compliance and documentation

• Adhere to the clean desk policy.
• Comply with the Chinese wall and confidentiality policies.
• Ensure client drawdown, repayment, and security maintenance documents are submitted on time to RCU for processing, except for LC requests.
• Prepare and submit relevant documents to auditors for reviews and medium-risk reviews.

Client and customer responsibilities – 30%

The role requires strong client engagement, high-quality service delivery, proper documentation, and end-to-end support across onboarding, credit, account maintenance, and complaint management.

Client engagement

• Ensure client engagement sessions are conducted at a high standard.
• Engage clients through:
  • Face-to-face visits
  • Telephone calls
  • Microsoft Teams
  • Video conferencing

Client service planning

Client service engagements must be properly planned with clear agenda items and deliverables.

• Provide a call report for each client service engagement.
• Document each engagement in Salesforce.
• Ensure engagements include relevant Assistant Relationship Manager focus areas.

Key Assistant Relationship Manager focus areas

Client engagements should cover any of the following five focus areas:

• Client onboarding
• Credit
• Product collaboration
• Security management
• Income management

Annual client engagement schedule

• Provide and commit to a schedule of clients to be engaged during the year.

Credit process ownership

• Take ownership of the credit process from credit approval stage to drawdown.
• Follow up with RCU to ensure conditions precedent are completed on time.
• Ensure drawdown is achieved within the required service-level agreement.

Account opening and maintenance

Perform the maker role in the account opening and maintenance process, including:

• Completing KYC documents gathered from clients.
• Vetting customer mandates.
• Completing input forms.
• Conducting customer screening.
• Scanning documents in Sybrin.
• Capturing data on e-box.

Securities maintenance

• Provide post-sanctioning support for securities maintenance.

Client call targets

• Achieve a minimum of six face-to-face client calls per month.
• Ensure all calls are captured in Salesforce.
• Ensure 50% of the calls are conducted with the Relationship Manager or a product partner.

Client onboarding support

• Support the Relationship Manager to achieve five new-to-bank clients per Relationship Manager through account opening.

Complaint management

• Proactively respond to, manage, and resolve client complaints.
• Take ownership of complaints and deliver quick turnaround times.
• Maintain quality service and reduce the number of incidents, queries, and complaints.

Client migration

• Monitor the migration of clients after approval.
• Ensure the correct process has been followed.
• Support a positive client experience during the transition.

Service engagement evidence

Use service engagement evidence from:

• 2025 client survey
• Complaints management report

People responsibilities – 5%

The Assistant Relationship Manager is expected to take ownership of career development, collaborate effectively with stakeholders, and contribute to the corporate banking business.

Key people responsibilities

• Own career development conversations with the line manager.
• Seek mentorship.
• Manage internal and external stakeholders through effective collaboration, including:
  • Product partners
  • Credit teams
  • Senior management
• Own and drive the corporate banking business on the designated portfolio through team collaboration.
• Actively participate in local or regional pipeline calls where applicable.
• Live the Absa values.
• Execute the training plan.
• Attend training in areas of personal development and leadership.
• Provide weekly business insights to the Corporate department.

Risk and control objectives – 5%

The role requires strict adherence to Absa Bank Tanzania policies, regulatory expectations, and internal risk management standards.

Key risk and control responsibilities

• Adhere to Absa Bank Tanzania policies and procedures applicable to the role.
• Demonstrate sound judgement and responsible risk management.
• Take responsibility for:
  • Financial crime risk
  • Compliance risk
  • Regulatory risk
• Ensure there are no overdue issues from audit or any other risk and control reviews.
• Prepare and submit covenant testing, annual reviews, and interim reviews on time.
• Adhere to the RDARR policy, standards, and framework.
• Comply with risk management practices and behaviours as they apply to RDARR.
• Fulfil responsibilities as a Data Steward and Process Steward.
• Complete all mandatory training before the deadline.

Education requirements

Required qualification

• National Diplomas and Advanced Certificates in Business, Commerce, and Management Studies.

CLICK HERE TO APPLY