Prestige Relationship Manager - Sky Branch at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Prestige Banker-Sky Branch will have a responsibility of managing assigned Prestige Banking Customers portfolio by retaining and acquiring new customers. This will be achieved through cross selling of Bank’s products and provide memorable customer experience.
The role holder will be required to meet minimum performance standards across service and sales i.e. meeting a minimum number of calls and sales per week based on an appropriate product mix. The role holder will be having a portfolio of customers that are domiciled in different Branches.

Main accountabilities and approximate time split

Relationship and Portfolio Management

25%

Manage the banking relationships of portfolio of Prestige Segment customers assigned to you.
Ensure regular contacts of customers under your portfolio for the purpose of relationship deepening and cross selling.
Building relationships with existing customers in order to pro-actively anticipate and address future customer needs, identify sales opportunities and increase revenue/footing per customer.
Continuously monitor utilization of credit facilities and other products such as credit cards. Identify and resolve underutilization by contacting customers to determine the reasons and escalating service issues
Working closely with Premier RMs for smooth upgrading of qualified Premier Clients from Prestige and Personal Banking Segments.
Increase Customer Retention & Reduce attrition.
Review reports from branches indicating income levels of existing standard customers and identify names that could become Prestige clients.

Sales

45%

Achieve agreed sales targets for new accounts, cards, assets and liabilities through a proactive calling programme as assigned by the Line Manager.
Grow assigned Prestige Portfolio, Asset and liability book.
Conduct a detailed needs analysis for all existing and potential customers to determine which products would suit their needs. The product suite includes all products available to Prestige Banking customers.
Increase product penetration for existing customer base by reviewing their portfolio to determine potential cross sells and proactively recommend new products to customers.
Making sure that all our customers have Platinum Cards, AIR, and AMB.
Maintain valuable communication with Prestige Customers.
Recruit new customers (from non-Sky Branch Portfolio- Personal)
Perform telesales and courteous calls to customers i.e. Manage own calling programme, including identifying names to call on in a particular day or as assigned by your Supervisor.
Undertake marketing, special campaigns, promotions etc.
On a daily basis, compile a report on the calling programme and personal sales progress against the targets as agreed. Present the report to the Line Manager.

Service Excellence

20%

Provide High Standard of Customer Service at all times, face to face, via phone or email and create customer loyalty through offering exceptional customer experience.
Complete follow-up paperwork and undertake administration activities to ensure effective, efficient and compliant operation of the customers in your portfolio.
Log and follow up written responses to customer complaints from customer service.
Ensure on boarding process is adhered to.
Ensure 100% complaint resolution at first point of contact.
Monitor operational delivery of customer requirements, summarise systemic failures and raise to the Line Manager.

Risk and Controls Objectives

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable
All mandatory training completed to deadline

Technical skills / Competencies

What does the role holder need to be able to do/be well at doing?

Relationship Management skills
Communication skills ( fluent in both English and Swahili)
Effective interpersonal skills (effective questioning and active listening)
Basic numeracy for maintaining sales records
Tactical and diplomacy
Empathy
Presentation skills
Commercial Awareness
Service Excellence
Personal Drive
Ability to plan and organise
Adaptable
Branch Operations knowledge

Knowledge, Expertise and Experience

Experience

What does the role holder need to have done before?

Operated in a customer facing role where service is paramount.
Experience in service and sales environment,
Has experienced a target driven role,

Knowledge

What does the role holder need to know/know about and/or be qualified in?

Fully conversant with all Prestige Banking products/services/tariffs.
Detailed knowledge of relevant Customer systems in order to sell.
Good knowledge of Bank’s internal systems.
A detailed knowledge of the Bank’s Account Opening Policies and Procedures.
Customer service standards.
IT literate.
Sales standards in line with regulation.
Competitor information in relation to products and service.

Training requirements specific to the role

Sales process and selling training, service modules and minimum regulatory training. Also includes technical training to ensure competence in account opening, and various bank systems. Also:

Personal Banker’s Course
Sales & Marketing Course
Credit Scored Personal Lending Products
Account Opening Procedures
Know Your Customer

Banking products, processes and services
Customer service standards

Absa Values

Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

Trust
Resourceful
Stewardship
Inclusive
Courage

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

How to Apply:

CLICK HERE TO APPLY

Procurement Officer at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary

Support sourcing and supply chain activities at a Country level for the development and execution of commercial solutions and 3rd party risk management targeted to realising significant value for the country.
• Managing vendor onboarding and procurement operations
• Ensure that group strategies are delivered with appropriate levels of execution at the Country level
• Ensure that appropriate governance & risk management models are deployed locally in line with the Absa Bank Procurement Policy, Control & Risk Framework as well as Regulatory requirements

Main accountabilities and approximate time split

50%

Procurement Operations

Outputs:

Understanding of business objectives and strategies
Conducting due diligence and sanction screening of vendors
Vendor onboarding into bank’s procurement systems
Performing segmentation process for procurement deals
Following up with Supplier Managers to ensure all performance meeting are conducted with minutes taken and stored in central repository
Management of vendor contracts in bank’s procurement systems
Reviewing and validating purchase requisitions in alignment with Absa Bank Procurement Policy
Maintaining regular communication with suppliers to resolve queries and expedite deliveries
Development of robust benefits recording and target market analysis to support the realization of significant value from Sourcing activity
Proactively identify and implement process improvements to strengthen the control environment
Contribute to category management activities and sourcing projects as directed by Head of Sourcing
Performing Associated Party periodic review
Preparation, review and uploading of post contract supplier management documents on RSAM (preparation of supplier exit strategy document, engagement model, supplier assurance attestation, material impact assessment, handover documents)
Assist in Requests for Proposal/Quotation/Information preparation, bid evaluation and supplier selection processes

30%

Deliver service excellence to our clients

Outputs:

All queries received are processed and any pending queries are escalated to the line manager with reason for not being able to accomplish.
Ensure supplier complaints are handled according to laid down procedures on complaint handling.
Eliminate stakeholder’s complaint on slow responsiveness of Procurement
Improvement of customer satisfaction survey
100 % projects completed on time
Work closely with supplier managers to receive the Supplier management outputs, such as vendor’s performance, business requirements, and supplier meeting minutes.
Support and work as team with supplier relationship managers and all other business stakeholders in carrying out the sourcing activity to close all gaps in suppliers’ documents files.
Stay updated on procurement systems (Coupa, SAP)
Suggest process improvements to enhance efficiency

20%

Management Information

Outputs:

Ensure all records for each engagement are recorded in supplier soft and hard copy files
Prepare weekly reports on vendor due diligence steps
Prepare monthly procurement performance reports, including spend analysis, supplier performance and compliance metrics
Report all risk events/incident/issues using the defined process and assist in root cause analysis
Maintain accurate audit trails for all procurement transactions and documentation
Support Head of Sourcing in preparing dashboards for governance committees

Risk and Controls Objectives

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture;

Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable
All mandatory training completed to deadline

Technical skills / Competencies Personal attributes

Strong understanding of procurement principles, risk management and regulatory compliance
Proficiency in procurement systems (Coupa, SAP)
Negotiation
Relationship/ Partnership Approach
Innovation and Change
Analytical skills for spend analysis and supplier performance tracking

Behaviours particularly important to the role

Listening
Good Oral Communication Skills
Patience
Customer Satisfaction
Flexible
Adaptable
Teamwork
Confidence

Knowledge, Expertise and Experience

Essential

Good commercial contractual knowledge e.g., contract law, service level creation.
Analytical and financial understanding of service cost models and lifetime cost of acquisition.
Supplier communications and management to achieve leading commercial solutions.

Preferred

Certified Procurement and Supply Professional

Registration with Procurement & Supplies Professional and Technology Board (PSPTB) is a must

Absa Values

Trust – We believe in ourselves and each other
Resourceful – We innovate for our colleagues, clients and communities
Stewardship = We take actions today that sustain our tomorrow
Inclusion – We are stronger together
Courage – We show up as our authentic selves to own our story

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

Transactional Banking Sales Manager at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

Reporting to Head of Transactional Banking:
 The role holder has functional responsibility for Sales and Customer Support for Transactional Service products i.e. Cash Management, Trade and Working Capital products. This will include Absa Access Online Host to Host, Cash In Transit, Deposita, Trade Management Online, LC’s, BGI, Working Capital and any other similar product that the bank may from time to time develop & introduce in the market under Transactional Services.
Transactional Sales Manager’ key responsibilities:
 Key to the function is the Role Holders ability to develop and sustain personal Relationships with key decision makers of the targeted portfolio to ensure continued business streams and revenue generation/growth.
 The role holder is responsible for ensuring that established service level agreements (SLA’s) between customers, staff and Operations are adhered to and maintained at all times ensuring satisfactory Customer Service Levels are maintained.
 Drive Sales and Services support for Transactional Services i.e. Cash Management product offering to a demanding portfolio of Corporate customers that includes Global Corporates, Large Local Corporates , Global Development Organizations (GDOs), Public Sector & and wide spectrum of Business Banking customers in the Commercial and SME segments.

Main accountabilities and approximate time split

Sales & Service (70%)

Achieve sales performance targets as specified and agreed to within annual objectives
Ability to independently receive, solve and recommend practical solutions on Technical Cash Management Services queries for Absa Tanzania.
Manage communication within the targeted portfolio on network, tariffs and operational process and procedure.
Offer specialist advice to customers and Corporate Relationship Managers on Transactional Services products.
Plan specific call objectives required to ‘advance’ the sales process with each client in respective portfolio.
Complete call reports to summarize discussions, opportunities and agreed actions related to all client sales calls.
Manage the E2E support function on high value transactions and remain the focal point for transaction customer queries at all times.
Actively disseminate Absa Transactional Services Capabilities through business interaction (clients and staff), formal internal/external presentations
Report and alert the coverage team on outstanding sales volumes and sales revenues for top Corporate Banking customers.
Participation in monthly financial performance team meetings.

Product & Customer Management (20%)

Adherence to Product pricing and participation in periodical review
Co-ordinate After Sales Support and customer training for the various products under Cash Management
Remaining abreast of competitor trends on related transactional products/services
Providing specialist support to all internal contacts/users (RMs, Markets & RBB)
Participation in Product conceptualizing process for developments/enhancement where identified.

Business Management (10%)

Co-ordinating Strategies with Corporate & Business Banking coverage teams as far Cash Management services are concerned
Monthly Product Sales performance reviews
Ensure performance management for self is well defined

Risk and Controls Objectives

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable
All mandatory training completed to deadline

Technical skills / Competencies

Customer focused
Performance driven, willingness to go extra mile
Socially confident
Self-driven & Highly responsive

Knowledge, Expertise and Experience

Essential

Experience in a customer service environment.
Experience handling key corporate customers.
Ability to work to tight deadlines.
Self motivated & work with minimum supervision.
Interpersonal & communication skills

Experience

Customer Service background preferably in Banking sector
Product development/Management with e-channels as an added advantage
Sales/Client Relationship management
Commercial Operations/IT/Project Management
Experience in a product/sales role within Corporate Banking will be of added advantage

Knowledge of the Bank’s products, services and policies and/or other specialist knowledge required to undertake the role:

Good knowledge of AML/Sanctions modules
Good understanding of Electronic Banking platforms and channels
Good understanding of business working capital requirements as well as LC’s & BGI’s
Broad understanding of Payment & Collections services including distribution channels
Bank’s general operational procedures understanding for key partners e.g. branches, CSC, Operations & IT

Training likely to assist effectiveness in the role and may have been completed prior to undertaking this role: