Process Analyst at NMB Bank
Process Analyst – (Fixed Term – 2years) (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Responsible for identifying opportunities to improve operational
efficiencies, enhance customer experience, and drive business results.
Main Responsibilities:
Work cross-functionally with various departments, such as operations,
IT, risk management, and customer service, to optimize business
processes and implement strategic initiatives.
Conduct a thorough review of existing banking processes, including
transactions, customer interactions, and compliance procedures.
Work closely with stakeholders across departments to gather requirements and understand business needs.
Facilitate meetings to discuss findings and recommendations.
Develop solutions to streamline processes, enhance customer satisfaction, and meet business objectives.
Support the implementation phase and monitor the effectiveness of new processes.
Assist in developing change management plans to ensure a smooth transition of new processes.
Monitor the impact of changes on the organization and make necessary adjustments.
Monitor new processes to ensure they achieve desired outcomes and maintain compliance with internal and external standards.
Generate and present regular reports to management, highlighting the ROI
of implemented changes, overall process performance, and areas for
future improvement.
Knowledge and Skills:
Strong analytical, problem-solving, critical-thinking and organizational skills.
Self-motivated, innovative, and ability to initiate and lead changes.
Proficient in process mapping tools such as Visio, Lucid chart, etc.
Advanced Excel skills and familiarity with data analysis software.
Excellent presentation skills.
Stakeholders’ management skills
Ability to work in a fast-paced environment.
Strong interpersonal skills to communicate with both internal and external customers.
Ability to work independently and as part of a team
Qualifications and Experience:
Bachelor’s degree in business administration, management, Banking, Finance, Information Systems, Engineering, or related field.
Lean Six Sigma and Project management certification is a plus.
A minimum of 2 years of relevant experience in business process
analysis, business process design, and business process improvement,
preferably in the banking or financial sector.
Experience working with business re-engineering processes, tools, methods, and techniques in Financial or Banking industry.
Only shortlisted candidates will be contacted.
Job opening date : 27-Nov-2025
Job closing date : 11-Dec-2025
How to Apply:
