Customer Service Advisor Intern - Zanzibar at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a

with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Dispense and receive cash and related instruments. Provide customer service to walk-in branch customers.

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Main accountabilities and approximate time split

40%

Cash counter service :

• Cashing of cheques and withdrawals.
• Supervising other tellers at the counter
• Process both cash and cheque deposits/credits
• Purchase and sale of foreign currencies
• Answer general customer enquiries at cash counter
• Balance cash in own till and assist other tellers for balancing in case of need
• Groom vouchers for onward processing at the central processing unit or back-office
•  cross-selling of bank products and services
• Provide referral services to the customers on bank products
• Undertake Customer Service Advisor & enquiries duties as required in order to provide excellent customer service at the counter as a backup only.
• On occasion, own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
• Back up ATM card printing.

30%

Cash management – strong room custodianship:

• Cash sorting and repatriation.
• Monitor cash levels held in the strong room throughout the day to ensure that both elements are within limits.
• Order branch cash from the cash provider or central bank in accordance with limits set by the country head office.
• Immediately escalate all cash issues directly to the Branch Operation Team Leader / Branch Operation Manager in accordance with current procedures.
• Ensure cash is packaged correctly by front-line Customer Service Advisors.
• Recommend re-order levels of cash to the Head custodian as per demand.
• Ensure All tellers and vault balance before branch is closed (Branch Cash Reconciliation)
• Basically, work as co custodian
• Manage Tellers and Vault interaction.

20%

Cash management –ATM’s:

• Restock the ATM cash supply.
• Sort cash for the ATM to ensure that it is clean cash e.g. straightening the notes etc. Repatriate any unusable cash to the cash supplier.
• Call the external maintenance company for mechanical failure and administration with minimum disruption to ATM uptime.
• Reconcile ATM cash daily. Independently per ATM
• Responsible for ATM uptime and repairing small faults before reporting to the ATM maintenance company. Also reports faults to the ATM manager on the day they occur.
• Visit all ATMs within the area on each non-working day to check whether the ATM is still operational and adequately stocked.

• Immediately escalate all required ATM issues directly to the Branch Operations Manager or Operations Team Leader

10%

Colleague:

• Provide cover for Branch custodian
• Provide honest, direct, and constructive feedback to other
• Share knowledge experience and best practice with team members

Risk and Controls Objectives

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

• Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
• Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• All mandatory training completed to deadline

Technical skills / Competencies

• Strong numeracy skills
• Excellent attention to detail
• Leadership skills

Knowledge, Expertise and Experience

(Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services, and policies)

Essential

• Detailed knowledge of the banks processes and rigour requirements related to cash
• Cash handling knowledge
• Systems knowledge

Preferred

Cash management and banks knowledge

Experience & qualification

Proven track record in dealing with physical cash

Preferred

• Graduate

TRAINING REQUIREMENTS SPECIFIC TO THE ROLE

Essential

•  training
• Telephone skills
• PD team member training
• Discipline and Grievance
• Know Your Customer/Suspicious Transaction Monitoring/Anti-Money Laundering
• Fraud Prevention/Awareness
• Operational awareness
• ATM training

Preferred

• Customer Service
• PC Skills including Keyboard skills
• Product Training
• General training on internal audit practice

Key issues over the next 12 – 24 months

• Completing the Skills Workbook

Additional details

(of exceptional aspects of demands of the role)

• The role requires working on non-business days on a regular basis.

Absa Behaviour

• Drive Performance

• Delight Customers
• Build Pride and Passion
• Execute at Speed
• Grow Talent and Capability
• Protect and Enhance our Reputation

Additional criteria qualities

• High level of personal integrity and honesty

Others * Please give details.

Absa Values

Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

• Trust
• Resourceful
• Stewardship
• Inclusive
• Courage

CLICK HERE TO APPLY 

Lead Generator - Dodoma PSSSF House - ABT at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a

with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

• Introduce   the Absa Bank’s product features  to the potential customers

• Ensuring that customers present  all the required documentation as per the product specifications

• Certifying all customer documentation and completion  of all necessary documentation

• Forwarding customer application to the sales manager for checking before submission

• Ensure safe custody of customer s documentation under their care and protect customer confidential information.

• Advise the customers of the fates of their applications

• Collecting market /competitor information from the field and  feeding this to the Lg Leadership with a view to improving our products

Aware of the channels through which customer can contact bank to share feedback /complaints

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

CLICK HERE TO APPLY

Relationship Manager Financial Institutions & Non-Banking Financial Institutions at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a

with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Support the leadership teams overseeing country Global Corporates and FI business from a coverage perspective to develop and manage the FIG opportunities in the country as well as international clients with an African hub located in Tanzania. The role will work in close coordination with Global Corporates Head and country product teams from Absa Tanzania and AR.
Assist in driving the development of business with new customers as well as deepen share of wallet of existing international FIG corporate clients, whilst creating global alignment with the global FIG bankers and leveraging the strength Absa Group differentiators and parent global relationships.
Work closely with and supporting the global and African corporate bankers, and playing a country banker role to ensure that right products are sold to clients, proactively keeping the client relationship healthy and maximising value through current and new business within acceptable risk levels. Analysis of global client’s presence across the country and possibly in Absa presence countries will be encouraged in order to help the business to leverage global relationships for increased business.
The incumbent will also be expected to work closely with the relationship directors and sector heads in AR.
Contributes to:
 Support to the Head of Global Corporates & Head of FIG Africa
 Business Cluster client co-ordination and assistance on relationships
 Solutions development from products available to in-country clients.
 Manage the deal pipeline; key support required and escalates challenges accordingly.

Key Accountabilities

.  Ensure understanding of global FIG client behaviour and needs

.  Country client co-ordination and pro-active client solutioning

.  Assist with Country client acquisition

.  Supports Global, Regional and or other Local Bankers

.  Assists in developing African relationships for Global bankers and acts as a co-ordination point, driving relationship opportunities from Tanzania.

.  Client relationship management which will involve the driving and maximising of revenues via account planning, analysis of current product and revenues and deep dive analysis into In-country clients to understand the growth opportunities.

.  Understanding client requirements or opportunitie

.  Assisting to drive pitches to successful closure and tracking of client deep dives

.  Tracks action points post client visits to ensure closure of issues and / or opportunities in pipeline

.  Build relationships with internal stakeholders across the Absa, Absa networks. This includes having a good understanding of credit policy and assisting to ensure resolution in the credit arena with clients either regionally or locally.

.  Assist the credit process if limits are required

.  Close liaison with FIG heads

.  Focus on pipeline closure

.  Focus on achievement  of Country FIG budget

.  Support for Client interface into business

.  Assist with client annual business reviews

Risk and Controls Objectives

.  In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.

.  Review the risk and compliance profiles of the business unit on a regular basis and provide consultative support to the Managing Director on changes that are required to rebalance risk and reward where required.

.  Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.

.  Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.

.  Keep up to date on all regulatory changes and have the ability to articulate the impact to the Business, be well informed on the industry thinking.

.  All mandatory training completed to deadline.

Personal Attributes:

.  Relationship management  and be credible with senior clients

.  Strong performance management skills; ability to drive performance

.  Excellent organizational ability

.  Good teamwork skills across a range of constituencies, countries, cultures

.  Broad economic awareness & business development understanding

.  Negotiating and influencing skills

.  Decision making ability

Role / Person Specification

and Experience Required

. Degree in Commerce or Equivalent

.  3-5 Years Corporate Banking Experience

.  Banking Experience with Financial Institution Groups

.  Minimum 2 years successful and relevant relationship management

Knowledge, Experience & Professional Skills:

.  Business or accounting related degree

.  Background in ‘commercial banking’ products and – preferably – some experience of African business.

.  Strong solution driven person

.  Knowledge of debt and investment banking product

.  Results-orientated

.  Knowledge of the Non-Bank Financial Institutions and an appreciation of the regulatory environment in which they operate

.  Visible excellent communication skills (written and verbal)

Competencies:  (Maximum of 8 competencies)

.  Deciding and initiating action

.  Learning and researching

.  Entrepreneurial and commercial thinking

.  Relating and networking

.  Adapting and responding to change

.  Persuading and influencing

.  Creating and innovating

Other requirements specific to the role:

.  A University degree in the field of Business, Economics or equivalent is a prerequisite

.  Knowledge of Corporate Banking in Tanzania.

.  Sound knowledge of products and expertise know how and understand the following environments: multi-nationals, FIs, NBFIs and major NGOs in Tanzania.

.  Outstanding knowledge of control and governance requirements and environment

.   Minimum 3-5 years’ experience in Corporate Banking in the emerging markets

.  Soundtrack record of relationship management proven relationships within the corporate banking field in emerging markets.

Absa Values

Absa’s Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

.  Trust

.  Resourceful

.  Inclusion

.  Courage

.  Stewardship

CLICK HERE TO APPLY