Talent & Development Partner at NBC

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

To support the bank in meeting its Strategic Intent by ensuring employees receive relevant learning interventions to enhance performance in their current role or to build future capabilities that are of strategic importance to the bank and/or to their career growth

Job Description​

Accountability:  Leadership and Talent Management

• Work closely with HR L&D partners and the business leaders to deliver exceptional business performance through the provision of first class people development initiatives as per the training plan
• Analyse staff training needs identified through various processes including PD and Talent Management by line management as per business requirements
• Build and maintain strong relationships with third party training partners and manage trainers to deliver agreed development interventions to specified quality service and cost standards
• Build and maintain strong relationships with HRBPs, People Managers and Departmental Heads to gain excellent understanding of business strategy and objectives to ensure alignment  with  the learning interventions
• Compile learning related reports for various stakeholders, monitoring and tracking of progress against learning targets
• Provide robust reporting on Leadership and talent management activities as required
• Support the Head of Talent to implement Talent Management Process as per the Talent Framework and Business Strategy
• Support the Head of Talent to implement Leadership Development Programmes as per the Leadership Framework and Leadership Curriculum
• Provide reports from e-learning platforms as per ad hoc request from business
• Participation in job fairs and events, maintaining contacts with educational institutions
• Support Business Units in defining training needs to ensure that the identified training solutions are geared to address employees Competency and/or performance gaps required to facilitate execution of business strategy or to support Employee Career Growth
• Compile Annual Training Plan in conjunction with the Head of Talent and Business units by ensuring that the plan is aligned with business training requirements and is within the approved budget 

Accountability:  Design and Develop Training Programmes

• Design and develop or source learning solutions that meet the identified training needs and performance gaps
• Manage the design of tailored learning and development interventions in collaboration with Business Subject Mater Experts
• Keep abreast of available trainings that suit the NBC training requirements e.g. by communicating with the training institutions/providers.
• Ensure collaborative relationships with Group LLT and local training providers
• Develop training materials for in-house training programmes e.g. preparation of Training Manuals, Training Aids, etc.
• Leverage availability of the Learning Programmes at the Group to meet NBC training requirements

Accountability:  Deliver Training and Talent programs

• Deliver training programmes in partnership with the Business Subject Mater Experts, ensuring fully attendance and active participations.
• Support Head of Talent in creating and delivering talent programmes to address talent gap in the organization
• Co-ordinate with Head of Talent and Strategic Sourcing Team on the sourcing of learning solutions from external suppliers
• Manage and support NBC staff in their learning process through Digital Platforms such as TLS, Group Digital Campus, Group Learning Portal, etc.  
• Ensure adherence to policies and standards, Governance and internal controls relating to learning activities.
• Collaborate with the Head of Talent and Business Units to determine and implement evaluation criteria for successful implementation of the Learning solutions
• Monitor and evaluate impact of training programmes to ensure continuous improvement and contribution to business objectives
• Provide feedback and solutions in terms of problem areas identified
• Proactive Monitoring and evaluating consistency and harmonisation of learning policies, processes and solutions as appropriate

Accountability:  Administration and Reporting

• Compile all training materials and attendance list for record keeping and archiving
• Provide reports for all training activities as per stakeholders requests and monthly/quarterly report needs
• Reconcile Training Accounts and proactively manage training budget and spending to ensure a disciplined and cost effective approach is implemented
• Compile learning related reports for various stakeholders, monitoring and tracking of progress against learning targets
• Manage payments applications in relation to training matters from staff & vendors, ensuring they are correctly and timely processed.
• Manage other training activities such as arrangement of Venues, Invitations, Accommodations, photocopying, compiling and binding Training Materials, etc.
• Liaise with the in-house travel agent to do travel bookings for domestic and international trips and follow the required travel approval process.
• Take charge of general office administration including ordering of stationery and refreshments, restocking printers etc. Ensure that adequate reserve stock is ordered.
• Assist in all issues pertaining to the digital learning platform
• Ensure that LLT unit has the necessary administrative support to perform their roles.
• Ensure vendor documentation is filled and submitted for on boarding is done and completed for payments

Education and Experience Required

• Bachelor Degree  or its equivalent and/or relevant professional in Banking, Human Resources, Education  or  Business Administration
•  4 years+ of experience in Banking, Training  or HR  Environment   

Relevant  Competencies:  

• Effective communication
• Emotional intelligence
• Digital familiarity
• Learning and researching
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Effective communication – Basic (Meets all of the requirements), Emotional intelligence (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Ethics and values (Meets all of the requirements), Experience in a similar environment at junior specialist level, Learning and Development (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development)

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Branch Credit Analyst at NBC

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. The role is responsible for reviewing, challenging, and approving credit applications within a delegated lending mandate.
The role ensures independent, high-quality credit decisions, balancing business growth with prudent risk management.
The incumbent provides oversight on credit assessments prepared by analysts, ensures adherence to policies, and acts as a final control point for credit risk acceptance.

Job Description​

Credit Approval & Risk Decisioning (60%)

• Review, evaluate, and approve or decline credit applications within delegated lending authority limits.
• Critically assess credit proposals submitted by Credit Analysts, ensuring: Accuracy and completeness of credit assessments. Sound financial analysis and risk evaluation. Full compliance with applicable credit policies and procedures.
• Exercise independent judgment and apply credit expertise when sanctioning credit facilities.
• Identify key risks, mitigating factors, and conditions precedent to approval.
• Ensure all credit decisions align with: Retail Credit Policy. Approved risk appetite framework. Regulatory and statutory requirements.
• Escalate applications exceeding delegated authority to the appropriate approval level.
• Return or decline deficient applications with clear rationale and actionable feedback.
• Monitor portfolio concentration risks, industry exposures, and emerging portfolio trends.
• Enforce strict controls to prevent fraud, misrepresentation, and policy breaches.
• Validate that: Suspended branches and restricted customers are not processed. Employer confirmations, customer verification, and due diligence requirements have been satisfactorily completed.
• Participate in Credit Committees and other approval forums, where required.

Oversight of Credit Assessment Process (10%)

• Provide guidance, coaching, and constructive challenge to Credit Analysts on complex and high-risk applications.
• Ensure consistency, quality, and adherence to credit underwriting standards across all assessments.
• Support the continuous enhancement of credit assessment methodologies, tools, and processes.
• Review structured lending and secured credit proposals to ensure robustness and appropriateness of risk mitigants.

Loan Structuring & Conditions Management (10%)

• Determine appropriate facility structures, repayment terms, pricing recommendations (where applicable), and risk mitigation requirements.
• Ensure collateral and security arrangements are adequate, enforceable, and aligned to approved credit policies.
• Define and approve conditions relating to: Collateral perfection and registration. Legal documentation and compliance requirements. Insurance coverage, valuations, and other security-related obligations.
• Ensure all conditions precedent are fulfilled before facility disbursement.

Stakeholder Engagement (5%)

• Collaborate effectively with key internal stakeholders, including: Legal Department. Treasury. Security Management Unit. Branch Network and Business Units.
• Ensure alignment on facility structuring, collateral requirements, documentation, and disbursement readiness.
• Provide timely, clear, and constructive feedback on credit decisions to support service delivery and turnaround times.

Portfolio Risk Monitoring & Governance (10%)

• Monitor the performance of approved credit facilities and identify emerging risks within the portfolio.
• Support portfolio reviews, risk remediation initiatives, and early warning strategies.
• Contribute to: Credit policy development and periodic reviews. Risk appetite assessment and calibration. Enhancement of credit governance frameworks and controls.
• Recommend actions to strengthen portfolio quality and manage risk exposure.

Compliance & Regulatory Adherence (5%)

• Ensure all credit decisions and approvals comply with: Internal credit policies and procedures. Regulatory requirements and industry standards.
• Remain current with regulatory developments, policy updates, and best practices in credit risk management.
• Support internal and external audit activities and ensure timely closure of audit findings.
• Maintain comprehensive and accurate approval records to support auditability and decision transparency.

Education & Experience

Minimum Qualifications

• Bachelor’s Degree or Advanced Diploma in Finance, Banking, Business Administration, Economics, or a related field.

Experience

• Minimum of 1 year of relevant experience in Credit Risk, Credit Underwriting, Lending Operations, Banking, or a related financial services environment.

Knowledge & Skills

• Credit Risk Assessment and Underwriting.
• Strong Analytical and Decision-Making Skills.
• Effective Communication and Stakeholder Management.
• Interpersonal and Relationship Management Skills.
• Ability to Work Under Pressure and Manage Multiple Priorities.
• Proficiency in Microsoft Office Applications and Credit Systems.

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Credit Risk (Meets some of the requirements and would need further development), Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements)

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Reconcilliation Manager at NBC

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

To lead and manage the bank reconciliation function, ensuring that all bank, general ledger, suspense, clearing, digital, card, mobile money and Nostro accounts are reconciled accurately and within agreed timelines. The role ensures timely identification, escalation and resolution of reconciling items, strengthens reconciliation controls, supports audit and regulatory compliance, and provides management with reliable reconciliation reporting for effective financial and operational risk management.

Job Description​

Accountability: Reconciliation Operations and Control Oversight – 45%

• Lead daily, weekly and monthly reconciliation activities across assigned bank, GL, suspense, clearing, digital, card, mobile money and Nostro accounts.

• Ensure reconciliations are completed, reviewed, evidenced and attested within agreed service-level timelines.

• Oversee investigation, ageing, escalation and clearance of reconciling items, exceptions and long-outstanding balances.

• Perform quality assurance checks to confirm completeness, accuracy, segregation of duties and adherence to reconciliation standards.

• Maintain robust documentation, evidence and audit trails for all reconciliations and exception resolutions.

Accountability: Risk, Compliance and Reporting – 30%

• Ensure activities comply with regulatory requirements, Enterprise-Wide Risk Management Framework, internal policies and reconciliation procedures.

• Prepare and submit periodic reconciliation dashboards and exception reports to management, highlighting ageing, high-risk items, root causes and required actions.

• Identify process gaps, control weaknesses and recurring exceptions, and recommend sustainable process improvements.

• Support internal and external audits by providing reconciliations, schedules, explanations and action-plan updates.

• Ensure self and team remain compliant with AML, sanctions, KYC, information security and operational risk requirements.

Accountability: Stakeholder Management and Issue Resolution – 15%

• Engage branches, Head Office units, Treasury, Finance, Operations, Technology and other stakeholders to resolve reconciliation discrepancies within agreed timelines.

• Escalate high-value, unusual, aged or high-risk reconciling items through appropriate governance channels.

• Drive timely responses to reconciliation queries and ensure stakeholders understand required actions and deadlines.

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Accountability: People Management and Continuous Improvement – 10%

• Lead, coach and develop reconciliation staff by setting clear objectives, monitoring performance and supporting training needs.

• Allocate workloads to maintain continuity, manage leave plans and ensure reconciliations are not compromised during absences.

• Promote automation, standardization and simplification of reconciliation processes to improve accuracy, efficiency and control effectiveness.

Role Specification

Education requirement

• Bachelor’s degree or Advanced Diploma in Accounting, Finance, Banking, Business Administration or related field.
• Professional qualifications such as CPA, ACCA or equivalent will be an added advantage.

• At least 5 years’ experience in banking operations, finance operations, reconciliations or financial controls, including 2 years in a supervisory or management role.

Required Skills

• Strong knowledge of bank reconciliations, suspense accounts, clearing accounts, Nostro accounts, GL controls and settlement processes.

• Sound understanding of operational risk, internal controls, AML, sanctions, KYC and regulatory compliance requirements.

• Advanced analytical, investigation and problem-solving skills with strong attention to detail and accuracy.

• Ability to interpret reconciliation trends, ageing reports, exception reports and root-cause analysis.

• Proficiency in Microsoft Excel, Word and PowerPoint; knowledge of core banking, reconciliation systems.

• Strong stakeholder management, written and verbal communication skills.

• Leadership, coaching, performance management and change-management capability.

Qualifications

Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Higher Diplomas – Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)

link provided below.

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