Grievances Resolution Specialist – Kabanga Site

Position summary

Tembo Nickel is seeking to

a Grievances Resolution Specialist to join Tembo Nickel Project Team.Reporting to the Social Performance

the Community and Resettlement Grievance Specialist manages the end-to-end grievance process for all community and resettlement related grievances.

The role ensures grievances are recorded, assessed, resolved, and closed in a timely, transparent, and culturally appropriate manner, in line with IFC PS5 and Company Standards.

Duty station

Kabanga Site (6/3 Roster)

Duties and responsibilities

1. Grievance intake and management

• Receive, register, and categorise grievances from affected households, community members, and stakeholders.
• Conduct field verification and investigations to understand grievance context and validity.
• Coordinate with internal teams to develop resolution options and ensure timely closure.

2. Stakeholder engagement

• Engage directly with complainants to explain processes, provide updates, and confirm satisfaction with outcomes.
• Coordinate meetings between communities and project teams where required.

3. Reporting and analysis

• Maintain an up-to-date grievance database with accurate records of actions, decisions, and closure status.
• Analyse grievance trends and provide insights to the MEL Manager and Social Performance team.
• Develop monthly and quarterly grievance reports.

4. Compliance and continuous improvement

• Ensure grievance handling aligns with IFC PS5, Company Standards, and community expectations.
• Identify systemic issues and recommend improvements to the Grievance Mechanism process and accessibility of the mechanism by stakeholders.

Qualifications and competencies

• Bachelor’s degree in social sciences, Community Development, Law, or related field.
• Computer literate and fully conversant with basic computer applications.
• Minimum 5 years’ experience in grievance management, community relations, or resettlement programs.
• Experience working in the mining industry is an added advantage.
• Proven ability to work in remote settings with multicultural teams and local workforce.

Enterprise Development Specialist

Position summary

Tembo Nickel is seeking to recruit the Enterprise Development Specialist to join Tembo Nickel Project Team.

Under the supervision of the Social Performance Manager, the Enterprise Development Specialist will ensure effective project management and coordination of the entrepreneurship development programme.

He/she is expected to contribute to Tembo Nickel Local Enterprise Development strategy in a conceptually innovative manner and will identify key priorities, and opportunities to strengthen economic development in the region, aligned to recommendations from the Project-Induced Migration (PIM) study.

The successful candidate will report to the Social Performance Manager.

Duty station

Tembo Nickel Project Site – Ngara (6/3 Roster)

Duties and responsibilities

• Lead the development and implementation of the enterprise development project.
• Manage project related risks identified in the PIM.
• Provide advice to the Local Employment team on engaging local community members to work on the Project and assist with the day-to-day management of the Local Employment Program.
• Take a lead in identifying, cultivating, and developing new funding partnerships, alliances, and opportunities.
• With support from Community Relations Team, manage all aspects of new proposal development and submission including budget review and how projects will be implemented.
• Serve as the focal point for market development, enterprise development, and access to funding sources and social investment.
• Remain well-informed about emerging best practices, current issues, and trends in assigned program and regional areas.
• Establish collegial, mutually beneficial relationships and share knowledge and expertise within the Tembo Nickel network as appropriate.
• Work closely with Procurement, Resettlement, Human Resources and Community and Government Relations Teams to ensure local enterprise and skills development plans and activities are aligned and achieving mutually beneficial outcomes for TNCL and local communities.

Qualifications and competencies

• Bachelor’s degree in social science, Business Administration, or related discipline.
• Minimum of 5 years’ experience in the same or related role.
• Computer literate and fully conversant with basic computer applications.
• Experience in resettlement projects and the mining industry will be an added advantage.

How to apply

Applicants are invited to send their resumes indicating the role title in the subject via email to jobs@tembonickel.com.

Application closing date is 25th July, 2026.