Operations Manager at Gsm Group
Operations Manager
details
Key
purpose
The job holder exercises operational control, directs the execution of company policies and procedures and ensures that all departmental activities—including operations control, personnel, and trucks—comply with company standards.Key duties and responsibilities
The Operations Manager will:
- Ensure truck turnaround to achieve 500 kilometres per day, including the budgeted monthly revenue.
- Plan, develop, organize, direct, manage, and evaluate the various routes in line with business development activities.
- Direct staff activities relating to transportation operations, including dispatching, routing, and tracking trucks.
- Plan, develop, and implement transportation health, safety, and security programmes and activities, including the Quality Management System (QMS) and Occupational Health and Safety (OH&S) system.
- Direct and manage regulatory compliance procedures related to transportation activities.
- Manage key performance indicators to measure the effectiveness and efficiency of transportation operations.
- Conduct investigations in conjunction with SHEQ to determine the causes of accidents and improve safety procedures.
- Direct investigations to verify and resolve customer complaints and manage Service Level Agreements.
- Mentor and develop operations staff.
- Recommend capital expenditures for acquiring new trucks, equipment, or property to improve the efficiency and effectiveness of transportation operations.
- Manage the performance of operations staff.
- Resolve customer complaints together with the Commercial Manager.
- Prepare weekly, monthly, quarterly, and annual operations reports for management.
- Manage stock control and verify the accuracy of inventory records.
Qualifications and experience
Applicants must have:
- A bachelor’s degree in Logistics and Supply Chain Management or Business Management.
- A minimum of five years of working experience in a managerial position within the logistics field.
Application deadline: 24 July 2026.
CLICK HERE TO APPLYHead of Commercial at Gsm Group
Head of commercial
Job details
- Organization: GALCO Transport
- Job title: Head of commercial
- Location: Dar es Salaam, Tanzania
- Employment type: Full-time
- Department: Commercial
- Section: Commercial
- Business unit: Logistics
- Reports to: General Manager
Key job purpose
The Head of Commercial will be the focal point of contact between the company and customers, ensuring that customers receive seamless, quality-assured, cost-effective, consistent, and reliable end-to-end integrated logistics services.
The role will also protect the company’s interests by ensuring that the company receives its rightful and contractual benefits on time and according to the relevant agreements.
The Head of Commercial will provide leadership and direction to ensure the smooth functioning of the company’s overall commercial operations. This will increase productivity through efficient customer recruitment, customer-maintenance strategies, and price negotiation.
Key duties and responsibilities
Customer relationship management
- Maintain the current customer base by driving efficiencies to ensure contracts remain financially viable and are delivered within budget.
- Develop and prospect for new business by:
- Researching the market.
- Participating in tenders.
- Submitting quotations on time.
- Following up on quotations until business deals are closed.
- Visiting and meeting recruited and potential customers.
- Calling customers.
- Making introductions and selling the company’s products.
- Use knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators.
- Identify opportunities that will lead to an increase in the customer base.
- Ensure customers’ complaints are properly registered, managed, addressed, and resolved, and that feedback is shared with all stakeholders.
- Champion the price-review process according to prevailing market conditions or contract terms.
- Ensure revised and agreed prices are communicated to all stakeholders on time.
- Ensure cut-off times for uplifted shipments are clearly indicated and understood by all stakeholders.
- Manage contracts and ensure compliance with Know Your Customer (KYC) procedures.
- Ensure active contracts are in place for assigned clients, accounts, and new accounts.
- Prepare quotations and follow up on customers’ consideration and confirmation.
- Conduct surveys and visits and make calls to ensure a robust pipeline of opportunities.
- Analyse business performance, including profitability, revenue, pricing, and CVP.
- Participate in customer service and troubleshooting activities.
Customer service delivery
- Forecast sales for the coming weeks and months.
- Ensure compliance with all third parties, including BIVAC, Ogefrem, shipping lines, TRA, TPA, TBS, and GCLA, for all shipments requiring the same for smooth and timely loading, delivery, clearance, and offloading.
- Ensure all customer queries and inquiries are answered within a reasonable time, preferably within 24 hours.
- Ensure all extra charges, including standing time, storage, demurrage, customs warehouse rents, and removal charges, are clearly communicated to customers.
- Ensure the accountable party confirms the extra charges to facilitate easy and smooth compensation.
- Ensure exceptional service levels for clients by adhering to process-flow timelines under the Standard Operating Procedure (SOP), turnaround time (TAT), and contract terms.
Cash collection
- Ensure customers’ statements of accounts are reconciled, up to date, and shared with customers as frequently as stipulated in the relevant agreements.
- Ensure invoicing procedures are clearly communicated to facilitate correct invoicing.
- Ensure all extra charges are fairly confirmed by customers and billed on time.
Reporting
- Ensure all reports on clearance status, delivery tracking, standing time, and related activities are up to date, contain the correct details and status, and are shared with customers according to the agreed timelines and frequencies.
- Ensure all reports on performance evaluation, business reviews, truck turnaround time, price reviews, and pipelines are discussed with the customer and submitted to the managements of both parties on time.
- Prepare post-mortem reports after shipment deliveries by identifying achievements and areas for improvement, and share the reports with the customer and management.
- Conduct a monthly performance self-assessment evaluation, have it reviewed and signed off, and implement all generated actions to improve personal performance, if required.
- Review weekly and monthly reports and discuss them with management, including:
- Targets versus actual performance.
- Shipment delivery status.
- Market research.
- Post-mortem reports.
- Cash collections.
- Perform any other task assigned by management.
Qualifications and experience
- Bachelor’s degree in Business Administration (Marketing) or any related field.
- Minimum of eight years of working experience in a managerial or senior position within the logistics field.
Application deadline
Apply before 24 July 2026.
CLICK HERE TO APPLYHuman Resource Business Partner (HRBP)
details
- Organization: GALCO Transport
- Job title: Human Resources Business Partner
- Department: Human Resources
- Section: Human Resources
- Business unit: GALCO Transport
- Location: Dar es Salaam, Tanzania
- Employment type: Full-time
- Reports to: Senior Human Resources Business Partner
- Application deadline: 24 July 2026
Key job purpose
The HR Business Partner, reporting to the Senior HR Business Partner, will be accountable for driving the HR agenda in GALCO Transport, with specific responsibility for implementing elements of the integrated capability strategy for the GALCO Transport department.
Key duties and responsibilities
Talent management
- Implement talent processes to support the current and future development and deployment needs of the departments in line with strategies and plans.
- Support the recruitment process, including ensuring effective onboarding.
- Implement talent management solutions that will underpin business priorities.
- Train and support managers on the quality and outputs of talent management processes and principles.
- Consolidate talent data and provide input into the departments’ talent processes.
Performance management
- Develop consistent communications to support the effective adoption of the performance management process, explaining the rationale and what is required from managers and employees.
- Support individuals and managers in developing team and individual goals that are relevant to their departments and aligned with business priorities and customer requirements.
- Coach managers to build strong individual and team performance regularly.
- Ensure a common understanding and consistent application of the rating scale, and build managers’ capability and confidence in using the scale.
- Coach managers to conduct honest performance conversations during one-on-one meetings, mid-year reviews and year-end reviews.
- Support managers in making appropriate performance-rating decisions and effectively communicating the reasons and outcomes of these decisions.
Organisation development
- Ensure that all change initiatives focus on behavioural and engagement aspects during pre- and post-implementation.
- Support communication and stakeholder engagement regarding the change vision and journey to staff, including challenges, risks and benefits.
- Anticipate barriers to change and associated risks, and work to remove them.
- Work with leaders to assess the capabilities of their teams and help develop capability-building plans covering recruitment, training, coaching, communication and other relevant areas.
- Support the implementation of anchoring plans, track and monitor their success, and make adjustments as needed.
Learning and development
- Liaise with line management to ensure optimised development processes are implemented according to standards. This involves supporting performance management processes to establish the need state and thereafter supporting the competence-development process and application of common tools to track competence growth in each business unit.
- Provide custody services for all employee training data and manage operational costs and quality.
- Work with managers and staff to ensure they understand the importance of learning and development and how it supports them.
- Coach managers on providing feedback and creating development plans with staff.
- Ensure the development and execution of the learning and development strategy, including:
- Aligning business needs with available funds.
- Evaluating implemented training and its return on investment.
- Ensure training is delivered in line with the agreed plan.
Compensation and benefits
- Deliver communications that reinforce consistent messages regarding compensation and benefits.
- Keep abreast of legislative changes that affect compensation and benefits and consider how they may affect local practices.
- Work with GALCO Transport leaders to ascertain compensation and benefits requirements for key individuals in their respective teams.
Industrial relations
- Adhere to all industrial relations policies and practices within the GALCO Transport departments.
- Manage and facilitate potential conflict situations to achieve legal and ethical consensus.
- Manage the resolution of employee-relations issues within GALCO Transport, with support from the Senior HR Business Partner.
- Support and coach managers in understanding and addressing industrial-relations issues.
Employee engagement
- Review feedback from various business reports, including exit interviews and KPI scorecards, to understand issues associated with engagement within GALCO Transport departments.
- Coach managers to use all opportunities, including one-on-one meetings and career discussions, to promote strong engagement.
- Act as the employees’ advocate.
Qualifications and experience
- Degree in Business, Human Resources Management or Social Sciences.
- Five years of experience in a generalist HR role.
- Knowledge of local labour legislation and experience in labour relations would be an advantage.
Applications must be submitted before 24 July 2026.
CLICK HERE TO APPLYTechnical Operator (Blower/Filler) at Gsm Group
overview
Key job purpose
To ensure the effective, efficient, and safe operation of blower and filler machines in order to achieve maximum production output according to agreed production targets while maintaining quality, safety, and hygiene standards.
Key responsibilities
- Prepare machines for production and ensure proper start-up procedures are followed.
- Ensure CIP (Clean-in-Place) and machine start-ups are completed correctly and within the required time.
- Coordinate with the syrup room during machine start-up, batch changes, and shutdowns.
- Operate machines while observing safety, hygiene, and Good
Qualifications and experience
- Diploma in Mechanical Engineering or Electrical Engineering.
- VETA Level 3 certification in Mechanical or Electrical Engineering.
- Minimum of three years’ experience in a similar position.
- Experience working with Krones, Sidel, or KHS machines is highly preferred.
- Previous experience in the beverage manufacturing industry is an added advantage.
- Strong technical and troubleshooting skills.
- High level of dedication to performance and operational efficiency.
- Ability to communicate equipment issues clearly and promptly.
- Strong teamwork skills and integrity when dealing with colleagues.
- Commitment to maintaining high professional and operational standards.
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