Customer Service Officer-1 at World Vision
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Position: Customer Service Officer
Reporting to: Operations Manager and Administratively reporting to Business Centre
Responsibility: –- Provides support to Business Centre(Branch) in day to day activities related to data entry in VFT MFB system,
- Provide satisfactory customer service.
Main tasks; –
- Ensure approval documents are in place for manual data entry,
- Supervise, Effects & Confirm Mobile change & ATM requests and registration at
- the Business Center
- Register the bank pay in slips and issue receipts to the respective clients
- Initiate payments, and submit to Finance
- Prepares all journals
- Acts as a member of the branch credit committee and branch delinquency
- committee.
- Searches customers in Credit info to confirm if they are eligible to take loan.
- Initiate disbursement process at branch level and forward to credit department
- Leads the disbursement process, physically confirms clients during disbursement
- and reports any missing or problematic clients to central processing personnel
- Payments and Petty cash management
- Customer Service/Directs customers to respective officer or right channel
- Savings Mobilizations/Ensure KYC of saving accounts are approved by BCM
Education/Experience
- Degree or Diploma holder in Accounting, Finance, Microfinance or Business
- Administration
- Must have a clear understanding of data entry and technology
- Very good knowledge and comfort dealing with financial information
- Very good analytical & reporting skills
- Proficient in Microsoft Office application
- Be a good leader
- Very good communication and marketing skills (both written and verbal)
