Head; Operational Risk at NMB Bank
- Advise and support the business in the effective identification, assessment and management of its operational risks consistent with its defined appetite.
- Prepare, monitor and report on the bank’s risk appetite statement to RCC and Board.
- Deliver value-added MI and analysis of the drivers of operational risks to help business and senior management better manage operational risk and the associated capital charges.
- Direct and implement, in conjunction with the business, an agreed programme of risk and control self-assessments (RCSAs) to identify and assess the key risks to business processes/systems, to determine the effectiveness of operational controls and to advise the business on control improvements and risk mitigation.
- Design and implement an agreed programme of regular monitoring and evaluation to assess appropriateness and effectiveness of the internal governance and control arrangements for the Business and compliance with key Codes/regulations.
- Review and independently monitor controls related to disaster recovery and business continuity plans
- Develop and regular review of Operational risk related policies to ensure relevance. Adequate monitoring of activities
- Ensure adequate implementation of ERM Framework within the bank.
- Promote and support timely and complete reporting of risk events (including frauds) and control issues by the business.
- As part of internal control reviews, ensure that regular verification and reconciliation of transactions and accounts is done and reported.
- Pro-actively engage business and all stakeholders to ensure adequate monitoring and closure of all open findings from reviewers inside, forensic and outside the bank.
- Review the adequacy of physical security across the network and HQ and provide useful recommendations to Management.
- Drive the development of operational risk measurement and reporting through the development of Key Risk Indicators and risk profile for each function/business unit and validating
- Review policies, processes and people related controls are adequate, relevant and monitored within the bank i.e. active engagement with first level, training and driving risk culture transformation initiatives.
- Evaluate sources of fraud and ensure implementation of new controls to eradicate recurrence. Play an active role in proactive identification of risks across the network and HQ.
- Develop informative, timely reports to Management and Board highlighting institution’s overall operational risk profile and focus on the material and strategic implications for the business.
- Conduct review of Management Governance Committees for relevancy and
adequacy based on TORs and mandates/escalation matrices and report to
RCC.
Stakeholder Relationship Management
- Develop and maintain relationships with key Business leaders across the business to drive ownership and awareness of operational risk and to promote a proactive risk/reward approach to the management of operational risk.
- Establish and maintain effective contacts with key regulatory and industry bodies on operational risk matters to ensure timely and adequate closure.
- Lead the cultural change required to integrate operational risk
measurement into all risk reward decisions and general business
management.
Team Leadership & Management
- Directly manage, coach and develop a small team of operational risk professionals.
- Promote a culture of service excellence within the team in all its dealings with internal clients (and external parties as appropriate).
- Ensure full compliance, provide oversight as well as monitor the implementation of various consumer protection requirements across business area/Unit.
- Knowledge and understanding of the retail and corporate banking product set and operational processes.
- In-depth knowledge of internal and external operational risk and governance control requirements (e.g. Basel II, COSO) and emerging regulatory and industry developments.
- Knowledge of risk and control techniques.
- Understanding of the basis of Economic capital/Regulatory capital calculations and models, sufficient to influence inputs and outputs.
- Practical interpretation and application of risk and governance methods.
- High personal credibility and integrity
Preferred
- A detailed understanding of risk principles, processes and techniques and their practical application.
- Knowledge of relevant regulatory frameworks and legislation e.g. Basel II.
- Excellent analytical skills and problem-solving ability
- Decision making
- Advanced presentation skills
- Influencing and negotiation
- Good communication skills & Full understanding of Banking systems, processes, risks and controls.
- Bachelor’s Degree in business related studies
- Professional Risk Management Certification or willingness to obtain the same.
- Banking Experience of more than 7 years preferably in Risk management or Audit.
- Experience of managing stakeholders at all levels.
- Previous risk management experience across many parts of the risk process e.g. audit, compliance, regulation, risk control, operations etc.
- Substantive experience gained in a financial services business or professional services firm.
- Leadership experience in a medium to large organization is desirable.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
To submit your application, please follow the link provided below.
Senior Manager; Emerging Payments at NMB Bank
Job Location :Head Office, Hq
Job Purpose:
Responsible for comprehensive product management and development of next-generation payment technologies, including identifying new payment solutions, overseeing the entire product lifecycle from conceptualization to launch and ongoing enhancement while collaborating with cross-functional teams in line with NMB Bank strategy shaping the future landscape of payments in Tanzania.Responsible to provide strategic leadership to a team of Senior Product Analyst(s) and Product Manager(s), fostering an environment of product evolution, collaboration, and continuous improvement.
Main Responsibilities:
Strategic Vision and Execution
Identify and evaluate new payment technologies (e-wallets, QRs, NFC payments, wearables, open banking APIs, blockchain, tokenization, biometrics, etc.)
Work closely with Research team, identifying new and emerging payment trends.
Collaborate to translate research findings into actionable insights, driving the strategic direction of our emerging payments product solutions.
Develop and implement NMB emerging payment strategy, in alignment with overall business goals.
Drive the phases of product development and oversee the entire product life cycle from ideation to post-launch analysis.
Successfully drive emerging payments strategy and big-picture thinking, operating with a high degree of autonomy.
Play a pivotal role in the annual corporate planning cycle, actively contributing to the strategic direction of emerging payment products.
Relationship Management
Proactively build and maintain strong, collaborative relationships with internal divisions, members and regulatory authorities.
Manage relationships with Fin Techs, payment schemes (VISA, Mastercard etc.)
Represent NMB as the Emerging Payments Subject Matter Expert (SME) in various forums and clients’ meetings.
Prepare strategic presentations and key updates for management.
Operational & People management
Ensure products meet security, compliance and regulatory requirements.
Implement performance metrics and regularly monitor and evaluate the
teams performance, providing feedback and coaching as necessary.
Mentoring, coaching, and providing constructive feedback to direct reports, strategically defining and managing team capacity
Serve as the primary escalation point for team-related issues, cross-functional conflicts, and resource constraints.
Knowledge and Skills:
Deep knowledge and understanding of global payment trends.
Strong knowledge of digital payments, mobile money, card schemes, and emerging FinTech trends.
Strong familiarity with the payments landscape and emerging payment
technologies, including real-time payments, digital currencies, and
mobile payment solutions, as well as current market trends, regulatory
changes, and competitive forces.
Industry knowledge around Group banking and its products
Knowledge of product development and a track record of achieving sales targets.
Strong understanding of the Market in relation to Group products and it’s dynamics
Good communication and influencing skills, with a track record of
leading, executing, and delivering impactful cross-functional and
cross-industry initiatives.
Ability to thrive in a fast-paced and often ambiguous environment,
demonstrating an entrepreneurial and collaborative spirit from
conception to completion.
Relationship management skills
Project management skills.
Qualifications and Experience:
Bachelor’s Degree in Business Administration, Banking, Finance, Computer
Science, Information Technologies or Business-related field. MBA is a
plus.
Minimum of five (5) years of progressive experience in product
management, innovation, strategic business analysis, or leading
end-to-end product services development, with a demonstrated track
record of successfully launching products or initiatives
Leadership experience in medium to large organizations
Experience in payments, FinTech, Card Payments or digital financial services is desirable.
Experience in developing strategic initiatives and creating detailed roadmaps.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to
creating a diverse environment and achieving a gender balanced
workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
Only shortlisted candidates will be contacted.
Job opening date : 05-Dec-2025
Job closing date : 19-Dec-2025
How to Apply:
To submit your application, please follow the link provided below.