DFS Manager – Products Design at KCB Bank
Job DescriptionCollaboratively work on products ideation & concept development
drive the generation of innovative product ideas by analysing customer insights, market trends, competitor offerings, and emerging fintech technologies to identify gaps and opportunities.Develop end-to-end product designs
translate business needs into clear product concepts, workflows, and user journeys, ensuring all solutions are intuitive, scalable, and aligned to the bank’s digital strategy.
Create & own product requirements documentation
prepare comprehensive business requirement documents (BRDs), functional
specifications, and user stories for development teams, ensuring
clarity, feasibility, and regulatory compliance.
Coordinate cross-functional product development
work closely with it, operations, risk and compliance, marketing, and
external partners to ensure efficient and timely development, testing,
and deployment of new digital financial products.
Oversee UI/UX alignment and customer experience design
collaborate with designers to ensure product interfaces and interactions
deliver exceptional customer experience and follow best practices for
accessibility, usability, and consistency.
Collaboratively work with quality assurance
lead in running system and user acceptance tests (SIT & UATs),
development of test cases, validation of solution performance, and
ensure successful resolution of defects before product launch.
Monitor products performance & continuous improvement while
tracking key product metrics, customer feedback, and operational
efficiency, and drive enhancements or pivots to improve adoption,
revenue, and overall customer satisfaction.
Ensure compliance with regulatory & risk requirements,
collaborate with risk and compliance, legal, and operations teams to
ensure all product designs meet regulatory guidelines, security
standards, and risk mitigation measures.
Support go-to-market strategy & product launch activities
work with marketing and business teams to define product value
propositions, pricing models, customer segments, and communication
strategies for successful market rollout.
Provide leadership & capacity building to junior team members, promote a culture of innovation, and contribute to building strong internal capabilities in product design and digital service delivery.
MINIMUM POSITION QUALIFICATION REQUIREMENTSParticulars Detail Specific Field or Qualification Need Type [1]
Education Bachelor’s Degree Business, Technology or Engineering related field RQ
Professional Qualifications Business Analysis Certification AA
Experience
Total Minimum Cumulative No of Years’ Experience Required 4
Detail Minimum No of Years Need Type[2]
Product Design & Management 4 ES
Delivery of DFS products and services in a high growth environment 4 ES
Building relationship networks & Managing teams 3 ES
Project Delivery/ Management 2 DE
Financial services, Sales & Service 2 DE
[1] Need Types are : RQ = Required, AA = Added Advantage
[2] Need Types are: ES = Essential, DE = Desirable but not Essential
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Job Info
Job Identification
5123
Job Category
Management
Posting Date
12/16/2025, 02:33 PM
Apply Before
01/02/2026, 12:00 AM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Tanzania, United Republic of
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DFS Manager - Loans and Savings at KCB Bank
Job DescriptionProduct Development & Management
Design, develop, and enhance digital loan and savings products tailored to various customer segments.
Manage the end-to-end product lifecycle, including ideation, business case development, launch, and post-launch optimization.
Ensure products are compliant with regulatory requirements and aligned with risk and credit policies.
Performance Monitoring & Optimization
Track product performance using key metrics (e.g., uptake, usage, delinquency, savings growth).
Analyze customer behavior and market trends to inform product improvements and innovation.
Drive initiatives to increase product adoption, usage, and customer satisfaction.
Innovation & Digital Transformation
Identify opportunities to digitize and automate lending and savings processes.
Collaborate with fintech, technology partners, and internal teams to introduce innovative features and delivery channels.
Support the integration of alternative data and credit scoring models to expand access to credit.
Stakeholder Engagement
Work closely with Risk, Credit, IT, Operations, Marketing, and Business Units to ensure seamless product delivery.
Engage with regulators and industry bodies to stay abreast of policy changes and innovation opportunities.
Customer Experience & Insights
Champion customer-centric design and continuous feedback loops.
Conduct market research, customer surveys, and usability testing to refine product offerings.
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Job Info
Job Identification
5129
Job Category
Management
Posting Date
12/16/2025, 02:24 PM
Apply Before
01/02/2026, 12:00 AM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Tanzania, United Republic of
DFS Manager – Payments at KCB Bank
Revenue Generation: Develop and execute strategies to grow payment revenues across digital channels.
Partnership Development: Identify and negotiate strategic partnerships with fintech, banks, PSPs & merchants, and other ecosystem players to expand payment use cases.
Customer Segmentation & Targeting: Analyze customer data to identify high-value segments and tailor payment solutions to meet their needs.
Pricing & Monetization: Design competitive pricing models for payment products and services to maximize profitability while ensuring market competitiveness.
Sales Enablement: Support sales teams with tools, training, and insights to drive adoption of DFS payment solutions.
Emerging Technologies: Explore and pilot innovative technologies (e.g., QR payments, NFC, blockchain, AI-driven fraud detection) to enhance payment experiences.
Trend Monitoring: Stay ahead of industry trends, regulatory changes, and competitor moves in the digital payments space.
Bench-marking: Regularly assess performance against industry benchmarks and best practices to identify areas for improvement.
Regulatory Alignment: Ensure all payment innovations comply with local and international financial regulations.
Internal Collaboration: Coordinate with marketing, operations, IT, and finance to ensure smooth delivery and support of payment products.
Apply NowJob Info
Job Identification5122
Job Category Management
Posting Date12/16/2025, 02:29 PM
Apply Before01/02/2026, 12:00 AM
Degree Level Bachelor’s Degree
Job Schedule Full time
Locations Tanzania, United Republic of
Manager Card Issuing at KCB Bank
Job DescriptionCard Program Strategy & Development
Lead the design and rollout of card products (debit, credit, prepaid) in collaboration with product, business, and digital teams, ensuring alignment with customer needs and market trends.Revenue Growth & Optimization
Develop and execute initiatives that drive card usage and profitability, including loyalty programs, co-branding, pricing strategies, and strategic partnerships.
Customer Segmentation & Value Proposition
Define and implement targeted card solutions for key customer segments to maximize adoption, usage, and lifestyle value.
Process Innovation & Efficiency
Oversee the redesign and optimization of card issuance and servicing
processes to improve turnaround times, reduce costs, and enhance
customer satisfaction.
Vendor & Partner Management
Manage strategic relationships with card schemes, personalization bureaus, and delivery partn
Service Delivery Oversight
Ensure seamless coordination with branches and support units to
guarantee timely and accurate card issuance, activation, and
replacement, aligned with SLAs and customer expectations.
Cross-Functional Leadership
Champion collaboration across digital channels, IT, marketing, and
finance to align card initiatives with broader business objectives and
digital transformation goals.
Innovation & Emerging Technologies
Lead the exploration and integration of new payment technologies such as
mobile wallets, virtual cards, NFC, and tokenization to enhance product
relevance and competitiveness.
Performance Management & Analytics
Monitor and report on key performance indicators including portfolio
profitability, issuance volumes, activation rates, and transaction
trends to inform strategic decisions.
Business Intelligence & Strategic Planning
Provide actionable insights and market intelligence to support business planning, product refinement, and growth strategies.
Academic & Professional
Particulars Detail Specific Field or Qualification Need Type [1]
Education Bachelor’s degree Bachelor in Banking/Finance or equivalent
RQ
Professional Qualifications Merchant Acquiring and card background
AA
Master’s Degree Business Administration
AA
Experience
Total Minimum No of Years Experience Required 4
[1] Need Types are : RQ = Required, AA = Added Advantage
[1] Need Types are : RQ = Required, AA = Added Advantage
Apply Now
Job Info
Job Identification
5131
Job Category
Management
Posting Date
12/16/2025, 02:31 PM
Apply Before
01/02/2026, 12:00 AM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Tanzania, United Republic of
Manager – Partnerships at KCB Bank
Job Description
Formalize and drive the engagement of new strategic partners on digital propositions.
Responsible for nurturing existing partner relationships to ensure they remain strong and productive while serving as the primary point of contact, handling day-to-day interactions, resolving issues, and identifying new opportunities for collaboration within the partnership.
Engage with startups and fintech to ensure that the bank’s digital solutions are the choice partner for wallet as a service, payments, savings, loans and money transfer services.
Drive interoperability discussions and integrations to ensure users have a seamless interaction with various platforms through well designed and thought-out customer journeys and use cases.
Manage the process of contracting, onboarding, integration, deployment and roll out of agreed services for the signed-up partners both internally and externally.
Prepare and present reports to senior management on partnership performance, opportunities, and strategic recommendations
Proactively push design thinking and work closely with new partners, fintech partners, product and engineering teams, both internally and externally to build the best customer experience for KCB digital & partnership innovation products.
Coach, develop and manage the team under supervision for maximum delivery of intended objectives.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Particulars Detail Specific Field or Qualification Need Type [1]
Education Bachelor’s Degree Business Studies, design, or related field
RQ
Master’s degree MBA Strategic Management
AA
Job Info
Job Identification
5132
Job Category
Management
Posting Date
12/16/2025, 02:31 PM
Apply Before
01/02/2026, 12:00 AM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Tanzania, United Republic of
Senior Manager - Digital Products and Transformation at KCB Bank
Job DescriptionChampion and gain buy-in for the Digital strategy, product vision and roadmap from stakeholders through collaboration, documentation and negotiation that effectively influences peers and senior management.Manage all the digital initiatives that will deliver the digital roadmap both internal and other vendor related products within the division
Define digital product requirements for customization and new products to meet specific customer needs and liaise with the technical team to ensure effective implementation
Interaction with senior level management in other departments to help champion new ideas and ensure appropriate size and scope of proposed action plans while demonstrating excellent project management skills, in line with budget expectations and strategy.
Products lifecycle management, support delivery of new functionalities and system enhancements to the market, including specification documentation, testing (from system, user to pilot / in-market phases), documentation of processes & procedures up to launch.
Identify, document & implement changes for process improvement arising from audits, staff & customer feedback and compliance, in liaison with internal stakeholders from technology and other departments.
Support the Commercialization & Growth (C&G), Partnerships & New Ventures (PNV) teams or any other relevant teams e.g. commercial teams – retail, treasury, corporate, and SAHL banking in developing sector specific products in line with the bank’s strategy.
Undertake coaching and mentoring for team members and provide leadership in execution of the division strategy.
Lead innovation initiatives, including pilots, proof-of-concepts, and partnerships with fintech or startups.
Champion design thinking and agile methodologies across product teams.
Apply NowJob Info
Job Identification
5120
Job Category
Management
Posting Date
12/16/2025, 02:20 PM
Apply Before
01/02/2026, 12:00 AM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Tanzania, United Republic of
